Senior AI-Driven Customer Success Manager

Genesys; Zürich; Vor Ort; CHF 110.000 - 170.000; Vollzeit

Benefits dieser Stelle

Paid volunteer time

August Free Fridays

Well‑being resources

Zusammenfassung

Genesys in Zürich is seeking a Customer Success Manager to establish lifelong relationships with customers by advising and equipping them to achieve their CX vision. You will advocate for customers and orchestrate adoption of the right strategies, products, and services to help them rapidly realize business outcomes.

You’ll collaborate with internal teams to ensure onboarding, adoption, retention and revenue growth, manage a portfolio of customers, and lead Executive Business Reviews.

Qualifikationen

• 6+ years’ experience in a technology-related field
• Bachelor’s Degree in a technology- or business-related field is preferred
• Familiarity with CX (industry and technology) to drive consultative approach to customer interactions
• Strong ability to build relationships and proactive engagement using digital touch capabilities
• Ability to manage/multi-task multiple actions across assigned customer base
• Excellent interpersonal, presentation skills – both written and verbal

Aufgaben

• Manage a portfolio of customers as the primary business point of contact throughout their CX journey
• Develop Customer Success Plans to achieve mutual success
• Prescribe the adoption of product features/functionality and services to the achievement of key customer business outcomes
• Promoting continuous growth through the relevant innovation path
• Establish a regular cadence of Executive Business Reviews with the customer to track progress towards their stated business objectives
• Drive continuous improvement of customer advocacy measures

Kenntnisse

Fluent German

Excellent English

Relationship building

Cross-functional collaboration

Communication skills

Leadership

Ausbildung

Bachelor's degree in technology or business

Tools

Salesforce

Gainsight

PowerPoint

Excel

Word

Jobbeschreibung

Genesys in Zürich is seeking a Customer Success Manager to establish lifelong relationships with customers by advising and equipping them to achieve their CX vision. You will advocate for customers and orchestrate adoption of the right strategies, products, and services to help them rapidly realize business outcomes.

You’ll collaborate with internal teams to ensure onboarding, adoption, retention and revenue growth, manage a portfolio of customers, and lead Executive Business Reviews.