Strategic Enterprise Client Lead

Crypto Pro Network; Genf; Hybrid; CHF 140.000 - 190.000; Vollzeit

Zusammenfassung

Blockstream is seeking a Senior Manager, Client Lead to own strategic enterprise client relationships in Switzerland, focusing on banking, custody, payments, and digital assets. You will drive opportunities, orchestrate delivery teams, and ensure value realization across complex engagements.

You will influence solutions, pricing, and contract decisions while maintaining high client satisfaction and expanding partnerships with major institutions.

Qualifikationen

• 7-10 years of experience in client management, account management, consulting, or service sales within fintech, financial services, or technology infrastructure.
• Proven success managing and growing enterprise or institutional client accounts.
• Strong experience selling and managing professional services, platform services, or complex technology solutions.
• Demonstrated ability to operate as a trusted advisor to senior client stakeholders.
• Experience working in regulated environments such as banking, custody, payments, or capital markets.
• Strong commercial acumen, including deal structuring, pricing, and contract management.
• Self-starter with proven ability to work collaboratively across multiple teams and geographies, demonstrating high-quality and high-touch customer engagement throughout all phases of delivery.
• Excellent communication, negotiation, and stakeholder management skills.
• Languages: Swiss German, German, and English required; French highly preferred for Geneva market; Italian a plus.

Aufgaben

• Demonstrate end-to-end ownership of client programs by identifying opportunities, positioning and selling services, and orchestrating cross-functional program teams, to deliver complex engagements from initial scoping through sustained client value.
• Own and manage senior client relationships for enterprise and institutional customers across banking, custody, payments, and digital asset environments
• Act as the primary point of contact for clients, representing their interests internally across Delivery, Solutions, Product, and Engineering teams
• Engage clients to identify needs, shape service opportunities, and sell Blockstream’s services, including implementation, integration, and ongoing support
• Partner with Solutions and Delivery leadership to shape client engagements, ensuring scope, value proposition, and expectations are clearly defined
• Drive account planning, pipeline development, and service expansion across assigned clients
• Support pre-sales and deal shaping activities, including proposal development, pricing discussions, and commercial negotiations
• Ensure clear alignment between client expectations, contracted scope, and delivery outcomes
• Monitor client satisfaction, proactively address concerns, and manage escalations in partnership with Delivery leadership
• Coordinate and lead client governance forums, including steering committees, QBRs, and executive reviews
• Act as the voice of the client internally, feeding structured feedback into Product, Solutions, and Service teams
• Contribute to go-to-market initiatives, client references, and case studies

Kenntnisse

Client management

Account management

Consulting

Service sales

Deal structuring

Pricing

Contract management

Stakeholder management

Cross-functional collaboration

Communication

Negotiation

Jobbeschreibung

Blockstream is seeking a Senior Manager, Client Lead to own strategic enterprise client relationships in Switzerland, focusing on banking, custody, payments, and digital assets. You will drive opportunities, orchestrate delivery teams, and ensure value realization across complex engagements.

You will influence solutions, pricing, and contract decisions while maintaining high client satisfaction and expanding partnerships with major institutions.