Senior Manager, Client Lead

Blockstream; Lugano; Vor Ort; CHF 120.000 - 150.000; Vollzeit

Zusammenfassung

A leading technology firm in Switzerland is searching for a Client Lead to manage and grow client relationships across enterprise and institutional sectors. This senior role requires 7-10 years of experience in client management or sales within fintech. The successful candidate will demonstrate strong communication, negotiation, and stakeholder management skills. The position involves collaborating closely with cross-functional teams to ensure client satisfaction and service adoption, making it essential to have a deep understanding of regulated environments such as banking and capital markets.

Qualifikationen

• 7-10 years of experience in client management, account management, consulting, or service sales roles within fintech.
• Proven success managing and growing enterprise or institutional client accounts.
• Experience working in regulated environments such as banking, custody, payments, or capital markets.

Aufgaben

• Demonstrate end-to-end ownership of client programs and opportunities.
• Own and manage senior client relationships for enterprise and institutional customers.
• Ensure clear alignment between client expectations and delivery outcomes.

Kenntnisse

Client management

Account management

Professional services sales

Stakeholder management

Negotiation skills

Jobbeschreibung

Blockstream was founded in 2014 by Dr. Adam Back and a group of fellow cryptographers and engineers passionate about Bitcoin and its potential to change the future of finance. We have become a market leader in Bitcoin security and Layer-2 technologies. Our products are designed to make financial systems more efficient, secure, and robust.

We are seeking a Client Lead, a senior client-facing role responsible for owning client relationships, representing client interests internally, and driving the sale and expansion of Blockstream’s services across enterprise and institutional accounts.

Operating within the Service & Enterprise Solutions organization, the Client Lead acts as the primary commercial and relationship owner for assigned clients. This role works closely with the Director, Head of Delivery, as well as Solutions, Product, and Engineering teams to ensure client needs are understood, prioritized, and translated into successful service engagements.

While delivery execution and solution architecture are owned by peer roles, the Client Lead is accountable for client satisfaction, account growth, and service adoption, ensuring Blockstream is a trusted long-term partner to its clients.

What You’ll Be Doing (Responsibilities)

• Demonstrate end-to-end ownership of client programs by identifying opportunities, positioning and selling services, and orchestrating cross-functional program teams, to deliver complex engagements from initial scoping through sustained client value.
• Own and manage senior client relationships for enterprise and institutional customers across banking, custody, payments, and digital asset environments
• Act as the primary point of contact for clients, representing their interests internally across Delivery, Solutions, Product, and Engineering teams
• Engage clients to identify needs, shape service opportunities, and sell Blockstream’s services, including implementation, integration, and ongoing support
• Partner with Solutions and Delivery leadership to shape client engagements, ensuring scope, value proposition, and expectations are clearly defined
• Drive account planning, pipeline development, and service expansion across assigned clients
• Support pre-sales and deal shaping activities, including proposal development, pricing discussions, and commercial negotiations
• Ensure clear alignment between client expectations, contracted scope, and delivery outcomes
• Monitor client satisfaction, proactively address concerns, and manage escalations in partnership with Delivery leadership
• Coordinate and lead client governance forums, including steering committees, QBRs, and executive reviews
• Act as the voice of the client internally, feeding structured feedback into Product, Solutions, and Service teams
• Contribute to go-to-market initiatives, client references, and case studies

What We Look for In You (Required Qualifications)

• 7-10 years of experience in client management, account management, consulting, or service sales roles within fintech, financial services, or technology infrastructure
• Proven success managing and growing enterprise or institutional client accounts
• Strong experience selling and managing professional services, platform services, or complex technology solutions
• Demonstrated ability to operate as a trusted advisor to senior client stakeholders
• Experience working in regulated environments such as banking, custody, payments, or capital markets
• Strong commercial acumen, including deal structuring, pricing, and contract management
• Self-starter with proven ability to work collaboratively across multiple teams and geographies, demonstrating high-quality and high-touch customer engagement throughout all phases of delivery
• Excellent communication, negotiation, and stakeholder management skills
• Ability to work cross-functionally with technical, delivery, and product teams
• Languages: Swiss German, German, and English required; French highly preferred for Geneva market; Italian a plus
• Location: Switzerland, with focus on Zurich and Geneva as primary locations

Nice To Haves (Preferred Qualifications)

• Experience working with blockchain, digital asset, or crypto infrastructure platforms
• Background in consulting, system integration, or managed services organizations
• Familiarity with custody, payments, treasury, or capital markets systems
• Experience managing multi-year enterprise service engagements
• Interest in progressing into Director-level client or commercial leadership roles