Store Manager (m/f/d) - Geneva

Inside Lvmh; Genf; Hybrid; CHF 100,000 - 130,000; Full time

Benefits offered by this job

Staff discount on Rimowa products

LVMH Family & Friends offers

Ambassador suitcase after 6 months

International and exciting environment

Career development opportunities

Product & leadership trainings

Job summary

RIMOWA in Geneva seeks an experienced luxury retail leader to manage and coach a high-performing team on the floor. You will drive sales excellence, recruit and train staff, and ensure impeccable service and store standards across operations and aftersales.

The role requires strong leadership, exceptional interpersonal skills, and fluency in French and English; the position offers an international environment, staff discounts, training opportunities, and development within the LVMH group.

Qualifications

• Minimum 5+ years in luxury retail management or equivalent.
• Proven ability to lead, coach and develop a high-performing team.
• Strong communication and interpersonal skills with clients at all levels.

Responsibilities

• Manage, coach, supervise & motivate your team on the floor.
• Recruit, train and develop your team and drive a culture of excellence.
• Maximize sales through product knowledge, coaching and clienteling.
• Support client advisors to achieve individual goals with feedback.
• Enable in-store techs and ops to deliver impeccable aftersales service.
• Analyse weekly/monthly performance and report to GM.
• Uphold Rimowa values and service model to exceed expectations.
• Lead by example in sales, service and store presentation.

Skills

Luxury retail leadership

Team motivation

Sales excellence

Multilingual (French, English)

Job description

Welcome to RIMOWA, the brand redefining travel since 1898. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.

At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours.

Job responsabilities

YOUR MISSION

• Manage, coach, supervise & motivate your team on the floor
• Recruit, train and develop your team and driving a culture of excellence across all retail activities
• Maximize the sales performance of the staff through product knowledge education, coaching staff through selling and clientele skills and reviewing individual transaction statistics on a regular basis. Apply RIMOWA standards and training programs
• Assist client advisors with the achievement of their individual goals by monitoring the suggested selling process and providing timely feedback and direction
• Enable in-store technicians & operations teams to provide impeccable aftersales service and smooth operations flows in the store
• Analyse weekly and monthly performance, create action plans and clearly communicate reports to GM
• Support and uphold the RIMOWA values and competencies at all times, striving to exceed expectations
• Lead by example and demonstrate RIMOWA sales and service model; assist clients in providing outstanding sales and service experience
• Ensure store tidiness, compliance with health & safety regulations and the correct execution of VM and new launch displays

Profile

YOUR EXPERIENCE AND SKILLS

• Minimum 5+ years sales and management experience in luxury retail environment
• Strong leadership qualities and the ability to communicate effectively with all levels within the organization and our customer base
• Exceptional interpersonal skills
• Passion for retail and client service
• Proficient in French and English

Additional information

OUR OFFER

• A competitive salary based on your experience with additional profit sharing scheme
• Staff discount on RIMOWA products as well as regular LVMH Family & Friends offers
• Your own RIMOWA Essential Ambassador suitcase (after 6 months on a permanent contract)
• An international and exciting environment within the LVHM Group
• Exciting projects and individual career development opportunities
• Regular product & leadership trainings to continuously expand your know-how in the luxury segment

YOUR FUTURE

At RIMOWA and the LVMH Group, we never stand still. The diverse positions that contribute to our joint success open up a wide range of development opportunities. RIMOWA is the home for all your ambitions and visions for the future. #PlaceToGrow.

Celebrating our inclusive and diverse culture is core to RIMOWA’s DNA. We know that for our business to thrive, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow.