Team Manager Zurich

PRADA; Zürich; Vor Ort; CHF 90.000 - 120.000; Vollzeit

Zusammenfassung

PRADA in Zürich is seeking a Team Manager to lead, train, and coach the store team, driving sales goals and exceptional client experiences. You will champion clienteling, CRM initiatives, and product storytelling to meet and exceed business targets.

You will partner with Store Management to maintain brand standards, manage KPIs, and develop talent in a fast-paced luxury retail environment. This role requires strong leadership and a passion for the PRADA brand.

Qualifikationen

• 5–7 years of experience in similar role in luxury retail
• Strong leadership, people management and coaching skills
• Strong commercial and results-oriented mindset
• Client-centric approach with excellent clienteling and CRM skills
• Strong communication and interpersonal skills
• Ability to drive performance and manage KPIs
• Strong product knowledge and storytelling skills
• Ability to develop the client base and identify business opportunities
• Proactive, organized and solution-oriented approach
• Ability to collaborate effectively with Store Management and cross-functional teams
• High attention to detail and respect for company policies and procedures
• Passion for luxury, fashion and the Brand

Aufgaben

• Lead, train and coach your team to deliver exceptional client experiences and achieve KPI targets
• Drive sales performance by optimizing client engagement, CRM usage and clienteling initiatives
• Collaborate with Store Manager/Director for regular performance discussions and actionable development plans
• Provide feedback and development support to team through trainers to enhance client journey knowledge
• Train team on Client Journey, storytelling and product knowledge to exceed business goals
• Participate in talent acquisition with Store Manager to onboard top talents
• Foster a positive work environment and cross-functional cooperation

Kenntnisse

Leadership

Coaching

Clienteling CRM

KPI Management

Product knowledge

Communication skills

Team collaboration

Luxury retail

Attention to detail

Brand passion

Jobbeschreibung

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

As a Team Manager, you will play a pivotal role in driving our store's success by prioritizing team management and development. Your primary responsibilities include leading, training, and coaching your team, proactively driving sales goal overachievement, and ensuring an exceptional client experience. Your dedication as a passionate Brand Ambassador will represent Prada's core values while maintaining the utmost commitment to our Client Promise.

RESPONSIBILITIES

Team Management:

• Leadership and growth: Take ownership of guiding, nurturing, and developing your team to their fullest potential while inspiring a culture of excellence, teamwork, and growth
• Performance Excellence: Drive your team to exceed KPI targets while contributing to the overall success of the store (setting goals and managing individual performances)
• Performance Conversations: Collaborate with the Store Manager/Director to conduct regular performance discussions, analyze results, and create actionable plans.
  
• Feedback and Development: Motivate and support your team with consistent feedback and coaching, ensuring a seamless client experience by identifying individual development needs and partnering with Retail Trainers to tailor development plans
• Client Centric & Product Training: Train your team on all aspects concerning Client Journey, clienteling, storytelling and product knowledge to allow them to meet and exceed business goals
• Talent Acquisition: Participating in identifying, recruiting and onboarding talents in collaboration with the Store Manager
• Positive Work Environment: Lead by example by creating a positive and harmonious work environment, ensuring cooperation within the team and between store leadership
  

Client & Business Development:

• Optimized Sales Floor Management : Ensure that business opportunities are maximized through efficient sales floor management, maintaining a visible and consistent presence for your team
• Client Experience: Lead and inspire your team to deliver a superior client experience, adhering to all Client Journey principles to foster long‑term client relationships
• CRM and Clienteling: Contribute to enhancing store performance through CRM and clienteling led initiative (training Client Advisors across all clienteling steps including data collection, client outreach, private appointments, re‑purchases, VIC engagement and retention)
• Client Base Expansion: Proactively identify opportunities to engage with new clients (prospects) to expand the store's client base
• After Sales: Ensure to provide to clients a unique experience including the after sale process that is an additional service the company provides to maintain items longevity and quality throughout the years. Having clients in the store is always an opportunity increase loyalty and maximize business opportunities.
  

Product Care & Respect of Corporate Guidelines:

• Exemplary Product Care: Lead by example, ensuring that the team operates with the highest level of care and respect for the product
• Policy Adherence: Ensure strict compliance with all policies and procedures, providing support to the team in daily operational tasks

Category Performance:

• Performance Monitoring: Monitoring the performance of assigned categories, actively proposing action plans to achieve targets
• Collaborative Feedback: Collaborate with Retail Merchandising teams, offering effective feedback on products, stock situations, and specific requests to drive business growth
• Visual Merchandising: Collaborate with the Visual Merchandising team to maximize category potential while ensuring the store's image adheres to established guidelines
• Stockroom Organization: Collaborate with Operations team to ensure BOH structure and layout is always structured to maximizes efficiency and selling opportunities

KNOWLEDGE AND SKILLS

5–7 years of experience in similar role in luxury retail

Strong leadership, people management and coaching skills

Strong commercial and results‑oriented mindset

Client‑centric approach with excellent clienteling and CRM skills

Strong communication and interpersonal skills

Ability to drive performance and manage KPIs

Strong product knowledge and storytelling skills

Ability to develop the client base and identify business opportunities

Proactive, organized and solution‑oriented approach

Ability to collaborate effectively with Store Management and cross‑functional teams

High attention to detail and respect for company policies and procedures

Passion for luxury, fashion and the Brand

RAL: 90.000 - 120.000 CHF

#LI-MP1

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.