SHIPMENT & OPERATIONS SPECIALIST / ZUG

SIDLER SA; Zug; On-site; CHF 80,000 - 110,000; Full time

Job summary

Sidler SA seeks a Shipment & Operations Specialist to streamline logistics, inventory coordination, product administration and retail support across central warehouses, stores and online channels. You will act as a key contact between departments and external partners to ensure accurate handling of products, data and processes throughout the retail cycle.

Responsibilities include coordinating shipments and PO progress, managing documentation, supporting stock distribution, analyzing sales and

Qualifications

• Commercial or administrative education, with further studies in business administration, economics or management preferred.
• Experience in Retail, Merchandising Administration, Stock Management, Supply Chain or Logistics Coordination is desirable.
• Strong MS Office skills, especially Excel, and familiarity with ERP/inventory software.

Responsibilities

• Logistics & Shipment Coordination: oversee PO progress, track delivery timelines, liaise with suppliers and freight forwarders.
• Product Compliance & Documentation: collect and update product files, ensure labeling and regulatory compliance.
• Merchandising & Inventory Coordination: support stock distribution and replenishment across stores and online channels.
• Business Reporting & Monitoring: analyze sales trends and inventory data, prepare operational reports and KPIs.
• Product Information & Pricing Administration: maintain product data and update pricing across channels.
• Store & General Operations Support: assist POS-related issues and coordinate cross-departmental workflows.

Skills

MS Excel

Analytical skills

Organizational skills

Communication skills

Retail knowledge

Education

Commercial or administrative education

Business administration / economics

Tools

ERP systems

Inventory management software

Retail platforms

MS Office

Job description

On behalf of a well-established international group active in the retail industry, we are currently seeking a Shipment & Operations Specialist to strengthen its team.

In this position, you will contribute to the smooth running of several operational functions, ranging from logistics and inventory coordination to product administration and retail support. Acting as a key point of contact between different departments and external partners, you will help ensure that products, information and operational activities are accurately managed throughout the entire retail cycle, from central warehouses to physical stores and online sales channels.

RESPONSABILITIES:

• Logistics & Shipment Coordination: Oversee the progress of purchase orders and shipments, track delivery timelines and maintain regular contact with suppliers, freight forwarders and logistics providers. Check shipping and customs-related paperwork and follow up on any delays or discrepancies.
• Product Compliance & Documentation: Gather, organise and update product-related technical files and regulatory certificates. Assist with internal approval procedures and ensure that labelling standards and applicable product requirements are respected in the different markets.
• Merchandising & Inventory Coordination: Contribute to stock distribution and allocation strategies for the existing retail network, upcoming store launches and online business. Keep track of inventory levels, identify replenishment needs and coordinate stock movements between locations.
• Business Reporting & Monitoring: Compile and analyse data relating to sales trends, inventory levels and product availability. Prepare regular operational reports, monitor relevant KPIs and assist with cost and budget monitoring, particularly in connection with imports and stock management.
• Product Information & Pricing Administration: Ensure the accuracy and consistency of product information within internal databases and business applications. Maintain product records, update pricing structures and promotional changes, and check their correct implementation across all commercial channels.
• Retail Technology Assistance: Act as an initial contact for retail locations requiring assistance with POS-related matters, product information or administrative workflows. Work alongside IT colleagues and external technology partners to help resolve operational issues.
• Store & General Operations Support: Handle requests coming from retail teams, arrange the distribution of store supplies and contribute to the logistical and administrative preparation of new retail locations.
• Cross-Departmental Coordination: Keep track of ongoing assignments, ensure that relevant information and documentation are properly recorded, monitor deadlines and facilitate communication between the various stakeholders involved.

REQUIREMENTS:

• Commercial or administrative education, ideally complemented by further studies in business administration, economics or management.
• Ideally 2 years of previous experience in Retail, Merchandising Administration, Stock Management, Supply Chain, Logistics Coordination or a similar back-office position.
• Excellent command of MS Office, particularly Excel, and familiarity with ERP systems, inventory management software and retail platforms.
• Strong analytical and numerical skills, combined with accuracy and attention to detail when handling data and documentation.
• Excellent organisational and prioritisation skills, with the ability to manage multiple tasks and deadlines independently.
• Strong interpersonal and communication skills, with a collaborative and service-oriented approach.
• Good IT aptitude and the ability to quickly learn new systems and digital tools.
• Fluent in English and German.
• Familiarity with import procedures, customs documentation and product compliance regulations would be an asset.