Assistant, eCommerce Operations, Switzerland

Pandora; Rotkreuz; On-site; CHF 60,000 - 75,000; Full time

Benefits offered by this job

Flat hierarchy

Competitive compensation package

Personal and professional development

Job summary

Pandora, Rotkreuz, Switzerland, is seeking a motivated fulfillment associate to pick, pack and dispatch items in our eCommerce fulfillment center. You will ensure accuracy and timely processing to provide an exceptional online shopping experience.

Responsibilities include handling returns, responding to online customer queries, and maintaining high service standards under pressure. Fluency in German, a hands-on mentality, and physical agility are essential traits for success.

Qualifications

• Fluent in German.

Responsibilities

• Picking, packaging and distribution of sold items.

Skills

Fluent German

Hands-on mentality

Physical agility

Job description

As part of a small and energetic team you will ensure that all sold items are picked, packaged and dispatched within a duly manner and thus provide the customer with an exceptional online shopping experience in our newly established eCommerce fulfillment center in Rotkreuz. Part of the job will also be to handle returns and to respond to online customer queries in a timely and service-oriented manner. To ensure success in this position, you perform to a high level of accuracy. Top candidates will be upstanding, organized and able to perform under pressure, always having a state-of-the-art customer experience on top of their mind.

WE DELIVER

Let's deliver together:

• Picking, packaging and distribution of sold items
• Working with IT required for printing and handling of order/return fulfillment
• Providing a professional level of customer service via E-mail with emphasis on strong after sales service
• Checking and counting stock received for eCommerce inventory and shipping material
• Ensuring all returns are processed correctly and dealt with efficiently and timeously

WE DREAM - This is what we dream of:

• Fluent in German
• Ability to work harmoniously with diverse range of people
• Proficient with using tools required for this position
• Physically agile and dexterous
• Hands-on mentality

WE CARE - what you can expect:

• An internationally successful company
• Flat hierarchy
• Competitive compensation package
• An highly motivated team
• A modern workplace
• Can-Do-Attitude
• Events
• Personal and professional development through regular e-learning modules

We are looking forward to welcoming you!