Shiftleader Reception (f/m/d)

Elena - Meta Recruitment; Sankt Moritz; Vor Ort; CHF 55.000 - 73.000; Vollzeit

Benefits dieser Stelle

Live in Engadin Alps

Staff accommodation

Staff restaurant

Winter season activities

Career development in Kempinski hotels

Zusammenfassung

Kempinski in St. Moritz is seeking a Shiftleader Reception (f/m/d) to lead the front office and guest services during the winter season 2026/2027. You will oversee daily reception operations, guide a team of receptionists, and ensure high standards of guest service.

The role requires specialist training, strong leadership and language skills in German and English, with Italian/Russian as a plus. You will work onsite in the Engadin Alps and contribute to a premium guest experience.

Qualifikationen

• Successfully completed specialist training.
• Communication skills and good judgement, as well as leadership skills.
• OPERA knowledge.
• Professional competence, creativity and attention to detail, as well as a very high level of quality awareness.
• Structured and organised way of working.
• Keen interest in team-oriented work.
• Very good knowledge of German and English and, ideally, Italian and/or Russian.

Aufgaben

• Plan and supervise the daily operations of the reception department, including guest arrivals/departures, room sales and VIP/group allocations.
• Coordinate and review the work of receptionists.
• Conduct training for new employees and on-the-job training.
• Handle guest requests and complaints.
• Supervise cashiers.
• Provide information about customer loyalty programmes.
• Hand over at the end of the shift.
• Complete administrative tasks.
• Manage cash register with collections and currency exchange.
• Prepare invoices.

Kenntnisse

Leadership skills

Communication skills

Team orientation

Structured working

Quality awareness

German language

English language

Italian or Russian (desirable)

Ausbildung

Specialist training

Jobbeschreibung

Shiftleader Reception (f/m/d)

Department: Rooms Division, Front Office & Guest Services

Employment Type: Seasonal - Full Time

Location: Switzerland - St. Moritz

Reporting To: Front Office Manager

Description

Under a name steeped in tradition, Kempinski, hoteliers since 1897, has travelled the world in search of fascinating destinations, without ever forgetting its traditions and European heritage. The spacious resorts and stylish city and wellness hotels reflect an individual and unique character, especially for guests who appreciate 5-star service and luxury on their business or private trips.

Do you aim to reach high standards? Are you only satisfied when your guests are too? Are you highly motivated and do you value the expertise of a well-coordinated team?

We are looking for you to support our motivated front office team from the coming winter season 2026/2027.

Key Responsibilities

• Planning and supervising the daily operations of the reception department, including guest arrivals and departures, room sales, and room allocations for VIPs, groups, and crews.
• Coordinating and reviewing the work of receptionists.
• Conducting training for new employees and on-the-job training.
• Handling guest requests and complaints.
• Supervising cashiers.
• Providing information about customer loyalty programmes.
• Handing over at the end of the shift.
• Completing administrative tasks.
• Managing your own cash register with collection, currency exchange, etc.
• Preparing invoices.

Skills, Knowledge and Expertise

• Successfully completed specialist training
• Communication skills and good judgement, as well as leadership skills
• OPERA knowledge
• Professional competence, creativity and attention to detail, as well as a very high level of quality awareness
• Structured and organised way of working
• Keen interest in team-oriented work
• Very good knowledge of German and English and, ideally, Italian and/or Russian.

Benefits

• Live and work in the heart of the Engadin Alps
• A wide range of creative opportunities
• A pleasant working atmosphere in a young and dynamic team
• International career prospects and development opportunities
• Outstanding employee benefits in all Kempinski hotels, among others
• Staff accommodation in the immediate vicinity of the hotel, including laundry facilities, a fitness and common room, a kitchen and a wide range of dishes in our staff restaurant
• Free use of the in-house daycare centre for employee children
• Monthly employee activities such as skiing, snowboarding and cross-country skiing courses, hiking trips, spa evenings and German courses
• Internal ‘Feel Good Committee’ to help shape all welfare issues