Guest Relations Agent / Lady in Red (f/m/d)

Kempinski Hotels; Sankt Moritz; Vor Ort; CHF 39.000 - 58.000; Vollzeit

Benefits dieser Stelle

Live and work in the Engadin Alps

Opportunities for creative development

Pleasant team atmosphere

International career prospects

Zusammenfassung

Kempinski Hotels in St. Moritz is seeking a Guest Relations Agent / Lady in Red (f/m/d) for the coming winter season 2026/2027.

You will welcome guests, assist with check-in/out, handle VIP preparations, and manage guest inquiries, using Opera for reservations and billing. We look for a professionally trained candidate with OPERA knowledge, excellent German and English, a team spirit, and a polished appearance.

Qualifikationen

• Successfully completed specialist training in hospitality.
• OPERA knowledge is preferred.
• Professionalism, creativity and a high quality awareness.
• Very good German and English skills; additional languages are a plus.

Aufgaben

• Check-in/out (private individuals and groups)
• Welcoming and assisting hotel guests
• Preparing for VIP arrivals
• Preparation of invoices
• Management of own cash register with payment processing and currency exchange
• Receipt and processing of guest inquiries
• Various administrative reception tasks
• Use of the Opera program

Kenntnisse

German (very good)

English (very good)

Teamwork

Structured work approach

Hospitality mindset

Ausbildung

Specialist training in hospitality

Tools

OPERA knowledge

Jobbeschreibung

Guest Relations Agent / Lady in Red (f/m/d)

Department: Rooms Division, Front Office & Guest Services

Employment Type: Seasonal - Full Time

Location: Switzerland - St. Moritz

Description

Under a name steeped in tradition, Kempinski, hoteliers since 1897, has travelled the world in search of fascinating destinations, without ever forgetting its traditions and European heritage. The spacious resorts and stylish city and wellness hotels reflect an individual and unique character, especially for guests who appreciate 5-star service and luxury on their business or private trips.

Are you passionate about hospitality? Are service-mindedness, quality awareness, flexibility and a well-groomed appearance among your attributes?

We are looking for you to support our motivated guest relation team starting in the coming winter season 2026/2027!

Key Responsibilities

• Check-in/out (private individuals and groups)
• Welcoming and assisting hotel guests
• Preparing for VIP arrivals
• Preparation of invoices
• Management of own cash register with collection of payments, currency exchange, etc.
• Receipt and processing of guest inquiries
• Various administrative reception tasks
• Use of the Opera program

Skills, Knowledge and Expertise

• Successfully completed specialist training and, ideally, initial professional experience
• OPERA knowledge
• Professional competence, creativity and attention to detail, as well as a very high level of quality awareness
• Structured and organised way of working
• Keen interest in team-oriented work
• Very good German and English skills; additional language skills are an advantage

Benefits

• Live and work in the heart of the Engadin Alps
• A wide range of creative opportunities
• A pleasant working atmosphere in a young and dynamic team
• International career prospects and development opportunities
• Outstanding employee benefits in all Kempinski hotels, among others
• Staff accommodation in the immediate vicinity of the hotel, including laundry facilities, a fitness and common room, a kitchen and a wide range of dishes in our staff restaurant
• Free use of the in-house daycare centre for employee children
• Monthly employee activities such as skiing, snowboarding and cross-country skiing courses, hiking trips, spa evenings and German courses
• Internal ‘Feel Good Committee’ to help shape all welfare issues