Guest Relations Agent / Lady in Red (f/m/d)

Kempinski Hotels SA; Sankt Moritz; Vor Ort; CHF 33.000 - 58.000; Vollzeit

Benefits dieser Stelle

Live in Engadin Alps

Staff accommodation nearby

Employee activities

Discounts in Kempinski hotels

Welcoming team environment

Zusammenfassung

Kempinski Hotels SA in St. Moritz is seeking a Guest Relations Agent / Lady in Red (f/m/d) for the winter season 2026/2027. The role combines check-in/out for individuals and groups, VIP preparation, and concierge-style guest support.

You will handle invoices, payments, inquiries, and front desk tasks using Opera; German and English fluency is required, other languages an advantage; seasonal, full-time on-site position in the Engadin Alps with staff benefits.

Qualifikationen

• Successfully completed specialist training; initial professional experience preferred.
• OPERA knowledge required
• Very good German and English skills; other languages an advantage.
• Structured and organised with high quality awareness.

Aufgaben

• Check-in/out for private individuals and groups.
• Welcoming and assisting hotel guests.
• Preparing for VIP arrivals.
• Preparation of invoices.
• Manage cash register with payments, currency exchange, etc.
• Receipt and processing of guest inquiries.
• Various administrative reception tasks.
• Use of the Opera program.

Kenntnisse

OPERA knowledge

Attention to detail

Teamwork

German and English

Ausbildung

Specialist training

Tools

Opera PMS

Jobbeschreibung

Guest Relations Agent / Lady in Red (f/m/d)

Department: Rooms Division, Front Office & Guest Services

Employment Type: Seasonal - Full Time

Location: Switzerland - St. Moritz

Description

Under a name steeped in tradition, Kempinski, hoteliers since 1897, has travelled the world in search of fascinating destinations, without ever forgetting its traditions and European heritage. The spacious resorts and stylish city and wellness hotels reflect an individual and unique character, especially for guests who appreciate 5-star service and luxury on their business or private trips.
Are you passionate about hospitality?
Are service-mindedness, quality awareness, flexibility and a well-groomed appearance among your attributes?
We are looking for you to support our motivated guest relation team starting in the coming winter season 2026/2027!

Key Responsibilities

• Check-in/out (private individuals and groups)
• Welcoming and assisting hotel guests
• Preparing for VIP arrivals
• Preparation of invoices
• Management of own cash register with collection of payments, currency exchange, etc.
• Receipt and processing of guest inquiries
• Various administrative reception tasks
• Use of the Opera program
  

Skills, Knowledge and Expertise

• Successfully completed specialist training and, ideally, initial professional experience
• OPERA knowledge
• Professional competence, creativity and attention to detail, as well as a very high level of quality awareness
• Structured and organised way of working
• Keen interest in team-oriented work
• Very good German and English skills; additional language skills are an advantage

Benefits

• Live and work in the heart of the Engadin Alps
• A wide range of creative opportunities
• A pleasant working atmosphere in a young and dynamic team
• International career prospects and development opportunities
• Outstanding employee benefits in all Kempinski hotels, among others
• Staff accommodation in the immediate vicinity of the hotel, including laundry facilities, a fitness and common room, a kitchen and a wide range of dishes in our staff restaurant
• Free use of the in-house daycare centre for employee children
• Monthly employee activities such as skiing, snowboarding and cross-country skiing courses, hiking trips, spa evenings and German courses
• Internal 'Feel Good Committee' to help shape all welfare issues