ServiceNow Programme Manager

Experis Switzerland; Zürich; Vor Ort; CHF 120.000 - 160.000; Vollzeit

Zusammenfassung

Experis Switzerland is seeking an experienced Senior Project/Programme Manager to lead the ServiceNow Programme, delivering IT ServiceNow projects end-to-end within scope, timeline and budget. You will translate objectives into actionable work packages, manage resources and budgets, coordinate with the Platform team on releases, ensure governance, and report progress to senior stakeholders.

The role requires 10+ years in PM within Financial Services or large enterprise IT, and certifications

Qualifikationen

• 10+ years of proven Project/Programme Management experience
• Certifications (e.g. PMP, PRINCE2, MSP, IPMA) are an advantage
• Experience in IT Service Management environments and ITIL practices

Aufgaben

• Manage the ServiceNow Programme and ensure end-to-end delivery of IT ServiceNow projects within scope, timeline and budget
• Translate objectives into actionable work packages with project and resource management
• Coordinate with the ServiceNow Platform team on release planning and upgrades
• Ensure deliverables comply with delivery standards and governance frameworks
• Provide timely progress reporting and align projects with the ServiceNow roadmap

Kenntnisse

Project Management

ServiceNow

Stakeholder mgmt

IT Service Management

Agile/Waterfall

Ausbildung

PM Certifications

Jobbeschreibung

Location: Zurich
Start date: ASAP
Duration:12 months - with possibility of extension

Responsibilities

• Manage the ServiceNow Programme and ensure end-to-end delivery of IT ServiceNow related projects, from feasibility through execution, within agreed scope, timeline, and budget
• Translate overall project objectives into actionable work packages; provide comprehensive project and resource management, including timeline, budget, cost, and progress monitoring
• Coordinate with the ServiceNow Platform team on release planning, upgrade activities, and management of platform dependencies
• Ensure all deliverables comply with relevant delivery standards and internal governance frameworks
• Guarantee quality and compliance of all project deliverables; provide timely and transparent progress reporting
• Align projects with the ServiceNow roadmap and ensure contribution to strategic objectives
• Work closely with Global IT Service Management and IT Service Engineering teams to set priorities and plan projects based on available budget and resources
• Identify and engage key stakeholders, maintaining strong communication with sponsors, steering committee members, and other relevant parties
• Facilitate effective communication and decision-making at all levels, including executive reporting
• Lead, inspire, and motivate project team members to achieve objectives
• Proactively identify, assess, and manage project risks and issues

Qualifications

• 10+ years of proven Project / Programme Management experience, ideally within Financial Services or large-scale enterprise IT environments
• Relevant certifications (e.g. PMP, PRINCE2, MSP, IPMA) are an advantage
• Proven senior-level project/programme management expertise (ITPL), including Waterfall, Agile, and Hybrid delivery methodologies
• Strong analytical and conceptual skills, capable of independently assessing complex situations and developing effective solutions
• Excellent organisational and communication abilities, including stakeholder engagement and reporting at senior management level
• Structured, goal-oriented, and proactive working approach, balancing strategic objectives and operational priorities to ensure timely, high-quality delivery
• Ability to manage dependencies across multiple projects and coordinate at project/programme level, demonstrating strategic thinking beyond individual projects
• Experience working in IT Service Management environments, with a good understanding of ITSM processes and ITIL best practices
• Solid understanding of the ServiceNow platform and its core capabilities, including ITSM and Configuration Management (CMDB); exposure to additional ServiceNow modules and CSDM concepts is an advantage
• Vendor and contract management experience, ensuring alignment with project objectives and compliance standards

Due to Swiss work permit restrictions, we can only consider applications from EU citizens or holders of valid working permit in Switzerland.