Project Lead

Nicoll Curtin; Zürich; Vor Ort; CHF 140.000 - 190.000; Vollzeit

Zusammenfassung

Nicoll Curtin is seeking a senior IT Programme/Project Manager with deep expertise in ServiceNow and ITSM to lead end-to-end programmes for a leading private bank in Zürich. You will coordinate multiple workstreams, manage budgets, timelines and governance, and drive successful delivery into operations.

Responsibilities include managing scope, risks, and dependencies, coordinating releases, and reporting to executives. Strong leadership and bilingual English/German communication are required.

Qualifikationen

• 10+ years of Project/Programme Management experience.
• Strong ServiceNow knowledge, ITSM and CMDB.
• Fluent in German and English.

Aufgaben

• Lead ServiceNow programmes and ITSM-related projects from feasibility through delivery.
• Manage scope, timelines, budgets, resources, risks, and dependencies.
• Coordinate ServiceNow releases, upgrades, and platform dependencies.
• Align projects with the ServiceNow roadmap and strategic objectives.
• Work closely with IT Service Management and IT Service Engineering teams.
• Manage senior stakeholders, sponsors, vendors, and project teams.
• Provide executive-level reporting and ensure governance compliance.
• Lead project teams and drive successful delivery and transition into operations.

Kenntnisse

Project management

Large-scale IT delivery

ServiceNow

ITSM

ITIL

Vendor management

Stakeholder management

Hybrid methodologies

PM certifications

Leadership

German

English

Tools

ServiceNow

CMDB

Jobbeschreibung

Are you a senior IT Programme / Project Manager with strong experience in ServiceNow and IT Service Management?

We are currently supporting a leading private bank with a requirement for an IT Programme / Project Lead – ServiceNow & ITSM.

This role is responsible for managing ServiceNow-related programmes and projects end-to-end, coordinating multiple workstreams, stakeholders, vendors, and dependencies while ensuring delivery against budget, timeline, and governance standards.

Responsibilities

• Lead ServiceNow programmes and ITSM-related projects from feasibility through delivery
• Manage scope, timelines, budgets, resources, risks, and dependencies
• Coordinate ServiceNow releases, upgrades, and platform dependencies
• Align projects with the ServiceNow roadmap and strategic objectives
• Work closely with IT Service Management and IT Service Engineering teams
• Manage senior stakeholders, sponsors, vendors, and project teams
• Provide executive-level reporting and ensure governance compliance
• Lead project teams and drive successful delivery and transition into operations

Requirements

• 10+ years of Project / Programme Management experience
• Strong experience in large-scale IT delivery environments
• Solid ServiceNow knowledge, particularly ITSM and CMDB
• Strong understanding of IT Service Management and ITIL
• Experience managing multiple projects and programme-level dependencies
• Strong vendor and stakeholder management experience
• Experience with Agile, Waterfall, and Hybrid methodologies
• ITIL certification preferred; PMP, PRINCE2, MSP or IPMA advantageous
• Strong leadership and communication skills
• Business-fluent German and English required