Senior Telecom Transformation & Delivery Leader – BSS

Swiss Himmel GmbH; Basel; On-site; CHF 180,000 - 240,000; Full time

Job summary

Swiss Himmel GmbH, Basel, is seeking a Senior Telecom Transformation & Delivery Leader to drive large-scale BSS programs for major European operators. You will oversee CRM,Billing, Provisioning and data migration, delivering modernization while guiding multi-vendor and offshore/on-site delivery teams.

The role requires extensive client-facing experience, strong executive stakeholder management, and a track record of delivering complex telecom transformations across borders.

Qualifications

• 20+ years of experience in Telecom and IT with strong transformation leadership.
• Deep knowledge of Telecom BSS: CRM, Billing, Rating, Provisioning, Inventory, Data migration, Testing, Operations.
• Proven experience delivering transformation programs for Tier-1 telecom operators.
• Strong experience managing large, multi-vendor delivery environments and international teams.

Responsibilities

• Lead large-scale telecom transformation programs across BSS and digital platforms.
• Provide strategic direction across CRM, Billing, Rating, Provisioning, Inventory, and related systems.
• Drive modernization, migration, testing, transition and operational transformation initiatives.
• Lead consolidation and migration of legacy BSS platforms to target solutions.
• Define delivery approaches and ensure execution across the full technology lifecycle.
• Oversee end-to-end delivery from planning through implementation and transition.

Skills

Telecom BSS

Delivery leadership

Program management

Multi-vendor delivery

P&L management

Executive stakeholder management

Presales

International team leadership

English proficiency

Education

Bachelor’s degree

Job description

Senior Telecom Transformation & Delivery Leader – BSS

Swiss Himmel GmbH Vacant since : 27.08.2026 Number of jobs : 1 4051 Basel (BS) 100% Immediately Permanent

Location: Basel, SwitzerlandCompany: Swiss Himmel GmbHEmployment Type: Full-timeLanguage: English required; German is an advantage

About Swiss Himmel GmbH

Swiss Himmel GmbH is a Basel-based technology and consulting firm partnering with leading enterprises to deliver complex technology transformation programs. We combine strong industry expertise with practical delivery capabilities across telecom, digital transformation, enterprise platforms, and technology modernization.

About the Role

Swiss Himmel GmbH is looking for a Senior Telecom Transformation & Delivery Leader to lead large-scale telecom transformation and Business Support Systems (BSS) programs for major European telecom operators.

The ideal candidate brings extensive experience across Telecom BSS, CRM, billing, provisioning, rating, inventory, data migration, testing, operations, and platform modernization, combined with strong delivery and client leadership experience.

This is a senior client-facing role requiring the ability to manage complex multi-vendor environments, lead large international teams, oversee delivery performance, and work closely with senior business and technology stakeholders.

Key ResponsibilitiesTelecom Transformation & BSS LeadershipLead large-scale telecom transformation programs across BSS and digital platforms.Provide strategic direction across CRM, billing, rating, provisioning, inventory, and related telecom systems.Drive modernization, migration, testing, transition, and operational transformation initiatives.Lead consolidation and migration of legacy BSS platforms to strategic target solutions.Define delivery approaches and ensure successful execution across the complete technology lifecycle.Delivery & Program ManagementOwn end-to-end delivery across complex telecom programs, from planning through implementation and transition.Manage large onsite/offshore and multi-vendor delivery models.Establish delivery governance, SLAs, KPIs, quality standards, and operational controls.Manage risks, dependencies, escalations, resources, and delivery performance.Lead large distributed teams across Switzerland, DACH, Nordics, UK, Eastern Europe, and global delivery centres.Ensure customer commitments, timelines, quality, and commercial objectives are met.Client & Executive Stakeholder ManagementAct as a senior point of contact for telecom clients and executive stakeholders.Build and maintain strong relationships with Tier-1 telecom operators.Lead governance meetings, steering committees, delivery reviews, and senior-level escalations.Translate business priorities into practical technology and delivery plans.Provide advisory support on telecom architecture, transformation priorities, and operating models.Commercial & Account LeadershipSupport account strategy, commercial management, and revenue growth.Manage P&L, margins, contracts, SLA governance, and resource planning.Identify opportunities for account expansion and new transformation initiatives.Support presales, solutioning, proposals, and customer presentations.Work with partners and technology providers to develop effective delivery solutions.Migration, Testing & OperationsLead complex application and data migration programs across telecom environments.Oversee testing, transition, production support, and operational readiness.Ensure smooth migration from legacy platforms while maintaining business continuity.Drive continuous improvement across delivery and operational processes.Support issue resolution and senior-level escalation management.

Required Qualifications & Experience20+ years of experience in Telecom and IT, with strong experience in telecom transformation and delivery leadership.Deep knowledge of Telecom BSS, including:CRMBillingRatingProvisioningInventoryData migrationTesting and operationsProven experience delivering transformation programs for Tier-1 telecom operators.Strong experience managing large, complex and multi-vendor delivery environments.Experience leading large international teams and onsite/offshore delivery models.Strong understanding of telecom technology lifecycle from business analysis and solution design through development, testing, migration, and operations.Experience with telecom platform modernization and legacy system migration.Strong client-facing and executive stakeholder management experience.Experience with P&L, commercial management, SLA governance, and account management.Strong presales, solutioning, and business development experience.Excellent English communication skills.Preferred QualificationsExperience working with Swiss telecom operators and the Swiss telecom market.Experience across DACH, Nordics, UK, and wider European telecom markets.Leading SAFe or equivalent Agile certification.Six Sigma or process improvement certification.Experience with telecom billing platforms and BSS transformation programs.Experience working across global delivery centres and international partner ecosystems.Key CompetenciesTelecom BSS and transformation expertiseLarge-scale program and delivery leadershipExecutive client managementMulti-vendor deliveryP&L and commercial managementBSS migration and modernizationCRM, Billing, Provisioning and InventoryTesting and operational transformationPresales and solutioningInternational team leadershipStrong communication and stakeholder managementWhy Join Swiss Himmel GmbH?Lead major telecom transformation programs across Switzerland and Europe.Work directly with senior stakeholders and leading telecom operators.Take ownership of complex BSS modernization and delivery initiatives.Work across international teams, technology partners, and multi-vendor environments.Opportunity to shape large-scale telecom transformation and digitalization programs.Collaborative and professional work environment.Long-term growth opportunities within Swiss Himmel GmbH.Competitive Swiss compensation and benefits.

• Work location 4051 Basel (BS)
• Workload 100%
• Employment start Immediately
• Employment duration Permanent
• Qualification skilled
• Work experience More than 3 years
• Education Bachelor’s degree from a university of applied sciences or equivalent
• English Orally : Very good knowledge Written : Very good knowledge
• German Orally : Good knowledge Written : Basic knowledge