Clearing Operations Service Lead

Comfone AG; Bern; On-site; CHF 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

SBB Half-Fare Travelcard

Mobile subscription

Handset contribution

Restaurant offers near HQ

Structured onboarding journey

Job summary

Comfone AG in Bern seeks a Clearing Operations Service Lead to shape how services are managed and evolved across the company. You will lead service performance end to end, connect customer needs with technical delivery, and drive continuous improvement for reliable operations and great customer value.

The role requires end-to-end service management experience, strong ownership, stakeholder management, incident handling, and excellent English (B2+).

Qualifications

• Proven experience in end-to-end service management and operations.
• Strong ownership and decision-making skills with a track record of delivering results.
• Ability to balance customer value, operational stability, risks and resources.
• Experienced in stakeholder management, incident handling and cross-functional collaboration.
• Analytical and proactive, with experience using KPIs to improve service performance.
• Excellent English (B2+).

Responsibilities

• Lead the service: Set the direction, define priorities and drive the service vision.
• Create impact: Turn customer and business needs into improvements with real value.
• Own performance: Ensure reliable operations, service quality and regulatory compliance.
• Drive decisions: Prioritise initiatives, manage resources and resolve competing demands.
• Lead through challenges: Handle incidents, escalations, risks and dependencies.
• Raise the bar: Continuously improve service performance and stakeholder alignment.

Skills

End-to-end service management

Ownership & decision-making

Stakeholder management

Incident handling

Cross-functional collaboration

English (B2+)

Job description

Clearing Operations Service Lead

Comfone AG

Vacant since : 13.10.2026 3014 Bern (BE) 100% By agreement Permanent

Connecting people. Connecting possibilities.

We live in a connected world. From staying in touch with loved ones across borders to powering connected healthcare and critical devices, reliable connectivity matters more than ever.

That’s where we come in.

Comfone is a Swiss technology company and a pioneer in global international roaming. For more than 29 years, we’ve been helping billions of people and devices stay connected wherever they are – and helping shape the technology and standards behind it.

Based in Bern, with regional offices across Europe, Latin America, North America and Pacific, we’re truly global by nature.

Our team brings together 40+ nationalities and 32+ languages, creating a diverse, international environment where different perspectives make us stronger.

Technology keeps evolving. So do we. Want to be part of what’s next?

Discover more about Comfone at Clearing Operations Service Lead To start work immediately or at a later date by agreement. As Service Lead, you will shape how services are managed, prioritised and evolved across Comfone. You will lead service performance end to end, connect customer and business needs with technical delivery, and drive continuous improvement to ensure reliable operations, outstanding customer experience and lasting business value. Your Responsibilities

• Lead the service: Set the direction, define priorities and drive the service vision.

• Create impact: Turn customer and business needs into improvements that deliver real value.

• Own performance: Ensure reliable operations, service quality and regulatory compliance.

• Drive decisions: Prioritise initiatives, manage resources and resolve competing demands.

• Lead through challenges: Take charge of incidents, escalations, risks and dependencies.

• Raise the bar: Challenge the status quo, align stakeholders and continuously improve service performance.Your profile

• Proven experience in end-to-end service management and operations, ideally in a tech-driven environment.
• Strong ownership and decision-making skills, with a track record of turning priorities into results.
• Ability to balance customer value, operational stability, risks and resources.
• Experienced in stakeholder management, incident handling and cross-functional collaboration.
• Analytical and proactive, with experience using KPIs and continuous improvement to drive service performance.
• Excellent English (B2+); additional languages are a plus.

Eligibility: Open to Swiss and EU nationals, as well as candidates holding a valid Swiss work permit We offer Why Comfone?

Think global. Work with colleagues and clients from across the world, with English as our common language.

Grow with us. Take ownership, tackle new challenges and get support for your professional development and further education.

Work your way. Flexible hours, partial remote work and a modern HQ in Bern with everything you need to do your best work.

Meet the world. Our annual ConneXion brings colleagues and clients together from around the globe.

Enjoy the ride. events, Christmas parties, team events, Apéros, theme nights and, of course, Raclette evenings.

Get rewarded. Competitive salary, SBB Half-Fare Travelcard, mobile subscription and handset contribution, plus special restaurant offers near our HQ.

Feel at home from day one. A structured onboarding journey introduces you to our people, teams, culture and business.

At Comfone, we connect the world – and we want you to be part of it.

Workplace

Comfone
van den Broek,
hr@

Comfone AG
Mingerstrasse 12
3014 Bern

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• Work location 3014 Bern (BE)
• Workload 100%
• Employment start By agreement
• Employment duration Permanent
• By online Online form