Clearing Operations Service Lead 100%

Comfone AG; Bern; Hybrid; CHF 120,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Partial remote work

Job summary

Comfone AG, based in Bern, is seeking a Clearing Operations Service Lead to define and drive service direction while ensuring reliable operations and compliance. The role focuses on translating customer and business needs into real improvements and managing cross-functional stakeholder expectations.

We offer a flexible, partly remote work setup and a modern HQ in Bern. The ideal candidate brings strong ownership, incident handling expertise and a track record of improving service performance,

Qualifications

• Proven experience in end-to-end service management and operations, ideally in a tech-driven environment.
• Strong ownership and decision-making skills, with a track record of turning priorities into results.
• Ability to balance customer value, operational stability, risks and resources.
• Experienced in stakeholder management, incident handling and cross-functional collaboration.
• Analytical and proactive, with experience using KPIs and continuous improvement to drive service performance.
• Excellent English (B2+); additional languages are a plus.

Responsibilities

• Lead the service: Set the direction, define priorities and drive the service vision.
• Create impact: Turn customer and business needs into improvements that deliver real value.
• Own performance: Ensure reliable operations, service quality and regulatory compliance.
• Drive decisions: Prioritise initiatives, manage resources and resolve competing demands.
• Lead through challenges: Take charge of incidents, escalations, risks and dependencies.
• Raise the bar: Challenge the status quo, align stakeholders and continuously improve service performance.

Skills

End-to-end service management

Ownership & decision-making

Stakeholder management

Incident handling

KPIs & continuous improvement

English B2+

Job description

Connecting people. Connecting possibilities.

We live in a connected world. From staying in touch with loved ones across borders to powering connected healthcare and critical devices, reliable connectivity matters more than ever.

That's where we come in.

Comfone is a Swiss technology company and a pioneer in global international roaming. For more than 29 years, we've been helping billions of people and devices stay connected wherever they are - and helping shape the technology and standards behind it.

Based in Bern, with regional offices across Europe, Latin America, North America and Asia Pacific, we're truly global by nature.

Our team brings together 40+ nationalities and 32+ languages, creating a diverse, international environment where different perspectives make us stronger.

Technology keeps evolving. So do we. Want to be part of what's next?

Discover more about Comfone at

Clearing Operations Service Lead

To start work immediately or at a later date by agreement.

Your Responsibilities

• Lead the service: Set the direction, define priorities and drive the service vision.
• Create impact: Turn customer and business needs into improvements that deliver real value.
• Own performance: Ensure reliable operations, service quality and regulatory compliance.
• Drive decisions: Prioritise initiatives, manage resources and resolve competing demands.
• Lead through challenges: Take charge of incidents, escalations, risks and dependencies.
• Raise the bar: Challenge the status quo, align stakeholders and continuously improve service performance.

Your profile

• Proven experience in end-to-end service management and operations, ideally in a tech-driven environment.
• Strong ownership and decision-making skills, with a track record of turning priorities into results.
• Ability to balance customer value, operational stability, risks and resources.
• Experienced in stakeholder management, incident handling and cross-functional collaboration.
• Analytical and proactive, with experience using KPIs and continuous improvement to drive service performance.
• Excellent English (B2+); additional languages are a plus.

Eligibility:

Open to Swiss and EU nationals, as well as candidates holding a valid Swiss work permit

We offer

Why Comfone?

Think global.

Work with colleagues and clients from across the world, with English as our common language.

Grow with us.

Take ownership, tackle new challenges and get support for your professional development and further education.

Work your way.

Flexible hours, partial remote work and a modern HQ in Bern with everything you need to do your best work.

Meet the world.

Our annual ConneXion brings colleagues and clients together from around the globe.

Enjoy the ride.

Summer events, Christmas parties, team events, Apéros, theme nights and, of course, Raclette evenings.

Get rewarded.

Competitive salary, SBB Half-Fare Travelcard, mobile subscription and handset contribution, plus special restaurant offers near our HQ.

Feel at home from day one.

A structured onboarding journey introduces you to our people, teams, culture and business.

At Comfone, we connect the world - and we want you to be part of it.

Workplace

Comfone

Pieter van den Broek,

[e-mail]

comfone.com