Senior Observability & Event Management Lead

Viseca Card Services AG

Bioggio

On-site

CHF 140,000 - 180,000

Full time

3 days ago

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Benefits offered by this job

Home office

Job summary

Viseca Card Services AG in Bioggio, Switzerland is hiring a Senior Observability & Event Management Service Manager to own the end-to-end observability and event management services. You will define the service strategy, drive modernization, and collaborate with engineering, operations and business stakeholders to deliver measurable outcomes.

You will lead governance, KPIs and budgets, manage partners, and identify automation opportunities across hybrid environments, including cloud.

Qualifications

University degree in Computer Science, Information Technology, Engineering or related field.
Several years leading IT services, observability, monitoring, event management or related operations.
End-to-end ownership of business-critical services including governance and budget oversight.
Strong knowledge of observability across apps, infra, networks, cloud and hybrid envs with Dynatrace or similar.

Responsibilities

Own Observability and Event Management end-to-end: strategy, roadmap, governance and improvements.
Modernize observability ecosystem across services, apps, infra, cloud and hybrid environments.
Collaborate with engineering, operations, architecture and business for actionable insights.
Lead performance governance, KPIs/SLAs, reporting, risk/compliance, audits, and cost control.
Manage technology partners, ensure contract performance and budget discipline.
Provide functional leadership and drive automation, analytics, and AI-driven observability.