Senior IT Support Technician – Multi-Site, On-Site Impact

Jobup; Neuenburg; Vor Ort; CHF 90.000 - 120.000; Vollzeit

Zusammenfassung

Viteos Neuchâtel seeks a Senior IT Support Technician to be the first IT point of contact across group sites. You will diagnose, troubleshoot, and resolve incidents, travel as needed, and ensure proactive communication with users. Fluency in French and English is required to support a diverse user base.

The role focuses on 1st/2nd line support, Microsoft 365, Windows Server, AD, and security basics, with a dynamic, people-oriented environment and no routine behind a screen.

Qualifikationen

• Certified IT technician with hands-on 5+ years in level 1–2 support.
• Strong Microsoft 365 and cloud management skills.
• Solid Windows Server/AD and networking fundamentals.
• Experience across multi-site environments preferred.

Aufgaben

• Handle Help Desk tickets level 1–2, technical and functional.
• Interventions at group sites and travel as priorities require.
• Diagnose and resolve incidents independently or with partners.

Kenntnisse

Microsoft 365

Cloud environments

Windows Server

Active Directory

Networking basics

Security fundamentals

PowerShell

VPN

MFA

Problem solving

Ausbildung

Certified IT technician (ES)

Tools

Entra ID

Intune

Defender

Jobbeschreibung

Viteos Neuchâtel seeks a Senior IT Support Technician to be the first IT point of contact across group sites. You will diagnose, troubleshoot, and resolve incidents, travel as needed, and ensure proactive communication with users. Fluency in French and English is required to support a diverse user base.

The role focuses on 1st/2nd line support, Microsoft 365, Windows Server, AD, and security basics, with a dynamic, people-oriented environment and no routine behind a screen.