Senior Flight Specialist

EF Education First Ltd.; Zürich; On-site; CHF 100,000 - 150,000; Full time

Benefits offered by this job

Discounts on EF programs for staff

Free EF Hello access

Tuition reimbursement

Hotel and travel partner discounts

On-site fitness gym

Referral bonus

Job summary

EF Language Abroad seeks a Senior Flights Specialist to own all group flight and train reservations for student programs, serving as the trusted expert for Sales offices and ensuring accuracy, cost-effectiveness, and timely delivery.

The role requires strong airline relationships, hands-on reservation and ticketing capabilities, and a focus on delivering an exceptional student travel experience.

Qualifications

• Degree in tourism, hospitality, or related field preferred.
• Minimum 5 years in travel, transport, logistics, or operations.

Responsibilities

• Support Sales offices with timely information and options for students.
• Own all group flight and train reservations, from search to ticketing and changes.
• Apply reservation and ticketing skills to deliver accurate results.

Skills

Excellent communication

Problem-solving

Attention to detail

International experience

Education

Degree in tourism or hospitality

Tools

GDS Amadeus

Group airline booking tools

Job description

At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives.

Behind every journey is a team that makes it happen, and that is where you come in.

As Senior Flights Specialist

You will take full ownership of all group flight and train reservations for our student programs. You will be the trusted expert for our Sales offices, setting the standard for accuracy, cost-effectiveness, and timely delivery. This senior role combines reservation expertise with strong airline relationships and a commitment to giving our students the best possible travel experience.

Key Responsibilities will include:

• Sales Office Support: Provide timely and efficient support and communication to our Sales offices, ensuring they have the answers and options they need to serve students well.
• Group Travel Ownership: Take full ownership of all group flight and train reservations, from search and booking to ticketing and changes, and resolve complex cases end-to-end.
• Product & Service Expertise: Apply and continually develop your product and service knowledge, using hands-on reservation and ticketing skills to deliver accurate results.
• Cost & Quality Focus: Identify cost-effective transport solutions and drive progress toward budget and quality targets without compromising the student experience.
• Stakeholder Collaboration: Work closely with other stakeholders to identify the best options for our students, who are at the heart of everything we do.
• Airline Relationships: Manage issues and exceptions with airlines and travel partners, using strong relationships to find solutions quickly.
• Knowledge Sharing: Support and guide colleagues on reservation processes, tools, and best practices.
• Deadline Management: Work under strict deadlines to meet team and company targets.

What we're looking for:

• A degree in tourism, hospitality, or a related field is preferred
• Minimum 5 years of experience in the travel or tourism industry, transport or logistics, or operations
• GDS Amadeus experience is essential
• Knowledge of group airline booking tools is a strong advantage
• Excellent written and spoken English is key; proficiency in any other language is an advantage
• Strong communication and problem-solving skills, with a proven ability to handle complex situations
• Exceptional attention to detail and accuracy
• Experience working or studying in an international environment

We are a global, mission-driven company. Our goal? Open the world through education and cultural exchange. We are an International team with an international audience and have opportunities to work across regions.

Our staff benefits and perks include:

• Discounts on EF programs for staff, and staff friends and family, for all EF programs
• Free use of EF Hello: a premium language learning app
• Tuition reimbursement for continued education
• Discounts with our global hotel and travel partners
• 15% off our On-site Kita
• Fully equipped On-site fitness gym (free for all employees)
• Referral Bonus for all referred staff hires (equivalent for 500 USD)
• And much more…

At EF Language Abroad we are dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe. #LI-MC2