Senior Delivery Lead — Enterprise IT & Cloud Transformation

Wipro Technologies; Basel-Landschaft; On-site; CHF 180,000 - 260,000; Full time

Job summary

Wipro Limited is seeking a Senior Delivery Leader / Account Delivery Head to oversee large-scale managed services for a strategic enterprise client. The role demands a senior technology services leader with expertise in service excellence, customer engagement, governance, transformation, and people leadership.

You will own end-to-end delivery across infrastructure, cloud, security, and service management, driving governance, automation, and continuous improvement while managing multi-country,

Qualifications

• 15+ years of IT Services / Managed Services experience, including 8+ years in delivery or account leadership.
• Strong background in infrastructure, cloud, cybersecurity, data center, or large outsourcing engagements.
• Proven experience managing strategic enterprise clients, preferably across European markets.
• Strong governance, stakeholder management, transformation, financial management, and operational excellence capabilities.

Responsibilities

• Own end-to-end delivery across infrastructure, cloud, security, workplace, data center, and service management functions.
• Ensure achievement of SLAs, KPIs, operational stability, service quality, and customer experience targets.
• Act as the senior delivery interface for client leadership and key stakeholders.
• Drive governance, risk, compliance, audit readiness, and executive reporting.
• Lead transformation, automation, AI-enabled operations, and continuous service improvement initiatives.
• Manage commercial outcomes, account profitability, resource productivity, and cost optimization.
• Lead and develop a multi-country, multi-vendor delivery organization.

Skills

Delivery leadership

Governance

Stakeholder management

Program management

Financial management

Automation

AI-enabled operations

Job description

Wipro Limited is seeking a Senior Delivery Leader / Account Delivery Head to oversee large-scale managed services for a strategic enterprise client. The role demands a senior technology services leader with expertise in service excellence, customer engagement, governance, transformation, and people leadership.

You will own end-to-end delivery across infrastructure, cloud, security, and service management, driving governance, automation, and continuous improvement while managing multi-country,