Account Delivery Head

Wipro Technologies; Basel-Landschaft; On-site; CHF 180,000 - 260,000; Full time

Job summary

Wipro Limited is seeking a Senior Delivery Leader / Account Delivery Head to oversee large-scale managed services for a strategic enterprise client. The role demands a senior technology services leader with expertise in service excellence, customer engagement, governance, transformation, and people leadership.

You will own end-to-end delivery across infrastructure, cloud, security, and service management, driving governance, automation, and continuous improvement while managing multi-country,

Qualifications

• 15+ years of IT Services / Managed Services experience, including 8+ years in delivery or account leadership.
• Strong background in infrastructure, cloud, cybersecurity, data center, or large outsourcing engagements.
• Proven experience managing strategic enterprise clients, preferably across European markets.
• Strong governance, stakeholder management, transformation, financial management, and operational excellence capabilities.

Responsibilities

• Own end-to-end delivery across infrastructure, cloud, security, workplace, data center, and service management functions.
• Ensure achievement of SLAs, KPIs, operational stability, service quality, and customer experience targets.
• Act as the senior delivery interface for client leadership and key stakeholders.
• Drive governance, risk, compliance, audit readiness, and executive reporting.
• Lead transformation, automation, AI-enabled operations, and continuous service improvement initiatives.
• Manage commercial outcomes, account profitability, resource productivity, and cost optimization.
• Lead and develop a multi-country, multi-vendor delivery organization.

Skills

Delivery leadership

Governance

Stakeholder management

Program management

Financial management

Automation

AI-enabled operations

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

About the Opportunity

We are hiring a Senior Delivery Leader / Account Delivery Head to lead large-scale managed services delivery for a strategic enterprise client. This role is ideal for a senior technology services leader with strong experience in service excellence, customer engagement, governance, transformation, commercial management, and people leadership.

Key Responsibilities

• Own end-to-end delivery across infrastructure, cloud, security, workplace, data center, and service management functions.
• Ensure achievement of SLAs, KPIs, operational stability, service quality, and customer experience targets.
• Act as the senior delivery interface for client leadership and key stakeholders.
• Drive governance, risk, compliance, audit readiness, and executive reporting.
• Lead transformation, automation, AI-enabled operations, and continuous service improvement initiatives.
• Manage commercial outcomes, account profitability, resource productivity, and cost optimization.
• Lead and develop a multi-country, multi-vendor delivery organization.

Ideal Profile

• 15+ years of IT Services / Managed Services experience, including 8+ years in delivery or account leadership.
• Strong background in infrastructure, cloud, cybersecurity, data center, or large outsourcing engagements.
• Proven experience managing strategic enterprise clients, preferably across European markets.
• Strong governance, stakeholder management, transformation, financial management, and operational excellence capabilities.

Why Join

• Lead a high-impact strategic account with strong senior leadership visibility.
• Drive transformation, automation, innovation, and service excellence at scale.
• Work in a multicultural, multi-country delivery environment with growth opportunities.

Applications from people with disabilities are explicitly welcome.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.