Assistant Client Advisor (three posts)

World Intellectual Property Organization; Genf; Vor Ort; CHF 32.000 - 59.000; Vollzeit

Zusammenfassung

World Intellectual Property Organization seeks an Assistant Client Advisor to engage with clients and handle formalities for international patent applications. The role requires handling duties in at least two languages, including English, with a focus on quality customer service and accurate data processing.

The incumbent will support publication preparation, respond to client inquiries, and liaise with PCT users and authorities.

Qualifikationen

• First-level university degree.
• At least two years of relevant professional experience with patents.
• Experience with formalities examination of patent applications.
• Excellent written and spoken knowledge of one language and a good knowledge of a second language (one of which is English).
• Knowledge of other PCT publication languages: Arabic, Chinese, Japanese, Korean, Portuguese or Russian.

Aufgaben

• Identify repetitive defects for the same client and coordinate with colleagues.
• Examine formalities in two languages for standard international applications and ensure completeness.
• Provide high-level client services and respond to queries promptly.
• Prepare and review publication work within deadlines for international publication.

Kenntnisse

Client service

Patents

Formalities examination

Multilingual communication

PCT knowledge

Ausbildung

First-level university degree

Jobbeschreibung

Job Description - Assistant Client Advisor (three posts) (26246-FT_LT)

Assistant Client Advisor (three posts) - 26246-FT_LT

PCT Client Service Team 5, 6 and 9, PCT Operations Service 1, PCT Operations Division, PCT Services Department, Patents and Technology Sector

Grade - P1

Contract Duration - 2 years (maximum cumulative length of 5 years) *

Duty Station

CH-Geneva

Publication Date

17-Aug-2026

Application Deadline

16-Sep-2026, 9:59:00 PM

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE: please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.

This post is a limited-term fixed-term post.

1. Organizational Context

a. Organizational Setting

The post is located in the PCT Client Service Teams 5,6,9, PCT Operations Service 1, PCT Operations Division, PCT Services Department, Patents and Technology Sector. The PCT Operations Division is responsible for the receipt, formalities examination, publication and communication of applications and related documents filed under the PCT and delivering high-quality customer services to PCT users in all 10 official PCT publication languages.

b. Purpose Statement

The incumbent is required to reach out to clients as instructed, as well as to carry out processing and formalities examination duties in at least two languages for international patent applications, and provide customer services to applicants and offices.

T he incumbent liaises as instructed frequently with external customers, PCT legal and IT specialists.

2. Duties and Responsibilities

The incumbent will perform the following principal duties:

• a. Identify repetitive defects for the same client in daily work, communicate with Principal Client Advisors or Client Advisors, and reach out to clients as instructed.
• b. Examine in at least two languages formality requirements of standard international applications, ensuring conformity with set standards; process, carry out data entry and check international applications and related documents for completeness, acknowledge receipt, and follow-up as required; forward more complex examination formalities issues to Team Head for follow-up.
• c. Ensure high level of customer services to users and reply to queries in a timely manner. Liaise with PCT users and authorities and provide follow-up as required.
• d. Carry out publication preparation and review work; ensure publication and republication work assignments are in final format for international publication within established deadlines; and inform Team Coordinator of delays or other issues.
• e. Participate in team meetings and provide input towards improving internal work processes and workflows.
• f. On request, participate in customer support on PCT electronic services.
• g. On request, participate in testing PCT electronic systems and tools.
• h. Keep abreast of and work in line with established work processes.
• i. Perform other related tasks as required.

3. Requirements

First-level university degree.

Experience (Essential)

At least two years of relevant professional experience with patents, including an IP office or comparable working environment.

Experience with formalities examination of patent applications.

Experience in customer service.

Excellent written and spoken knowledge of one language and a good knowledge of a second language, (one of which is English), among the following PCT publication languages: French, German, or Spanish, in accordance with business needs.

Knowledge of other PCT publication languages: Arabic, Chinese, Japanese, Korean, Portuguese or Russian.

Job Related Competencies (Essential)

• Ability to communicate with people from the technical and business field.
• Good understanding of the PCT and ability to explain or provide training on the rules, regulations and procedures governing the area of work.
• Good IT skills for document processing, data management and data search.
• Ability to work within the rules, regulations and procedures governing the area of work.
• Client orientation, with ability to deliver high-quality client services.
• Ability to work within pre-defined deadlines in an organized and logical manner while maintaining meticulous attention to detail.
• Ability to work on own initiative and with a marked sense of teamwork and shared responsibility.
• Ability to handle and protect confidential and sensitive data with integrity.
• Excellent interpersonal skills and ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity and respect for diversity.

Job Related Competencies (Desirable)

• Knowledge of best practices and relevant tools used for customer service.
• Ability to use authentication tools.
• 1. Communicating effectively.
• 2. Showing team spirit.
• 3. Demonstrating integrity.
• 5. Producing results.
• 6. Showing service orientation.
• 7. Seeing the big picture.
• 8. Seeking change and innovation.9. Developing yourself and others.

5. Information

Mobility: WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization. Accordingly, the selected candidate may be required to move from time to time to new functions and/or to another duty station.

Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment. Please note that this estimate is for information only. The post adjustment multiplier (cost of living allowance) is variable and subject to change (increase or decrease) without notice. The figures quoted below are based on the August 2025 rate of 84.3%

P1

$39,401

Post adjustment

$ 33,373

$72,774

Currency USD

Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.

* Initial fixed-term appointment of two years, renewable subject to satisfactory performance and other applicable conditions.The selected candidate’s appointment will be subject to an overall term of five years in this position, with normally no possibility of renewal beyond that term.S/he may, however, apply and be considered for other positions at WIPO.

This is not applicable to WIPO staff members on fixed-term, continuing or permanent appointments, who were recruited following a competition under Staff Regulation 4.10 ("Appointment Boards").

This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.

The Organization reserves the right to make an appointment at a grade lower than that advertised.

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By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.

In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of your identification and the degree(s)/diploma(s)/certificate(s) required for this position. WIPO recognizes higher educational qualifications obtained from institutions accredited/recognized in the World Higher Education Database (WHED), a list maintained by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed here: http://www.whed.net/ . Some higher educational qualifications may not be listed in WHED, and will be reviewed on a case‑by‑case basis.

Additional testing/interviewing may be used as a form of screening. Initial appointment is subject to satisfactory professional references.

Additional background checks may be required.