Senior Client Support Assistant (three posts)

GloJobs; Genf; Vor Ort; CHF 90.000 - 120.000; Vollzeit

Zusammenfassung

WIPO in Geneva, Switzerland, seeks a Senior Client Support Assistant to analyze defects in applications, communicate with clients, and provide timely advice. The role involves supporting the PCT system and contributing to IT tool updates and rule changes.

Duties include examining formality requirements in multiple languages to ensure compliance with standards and timely follow-up, and, when issues are unusual or contentious, forwarding them to the Team Head for guidance.

Aufgaben

• Analyze frequently occurring defects in applications and proactively communicate with clients to provide advice.
• Participate in development activities relating to the PCT system including IT tools and PCT rule changes.
• Examine formality requirements of complex international applications and related documents in at least two languages to ensure conformity with set standards and timely follow-up.

Jobbeschreibung

Senior Client Support Assistant (three posts) at WIPO.

Grade: G-6. Location: Geneva, Switzerland. Application deadline: 16 September 2026.

Principal duties

• Analyze frequently occurring defects in applications, proactively communicate with clients and provide advice as necessary; communicate insights and make recommendations for improvements to the Team Head.
• Participate in development activities relating to the PCT system including IT tools and PCT rule changes.
• Examine in at least two languages formality requirements of complex international applications and related documents and correspondence, ensuring conformity with set standards and timely follow-up as required in customer-oriented way.
• In the case of unusual/contentious formalities issues, forward them to Team Head for further instructions.