CRM Dynamics Senior Business Analyst – Conference Transformation

Sword Group

Genf

On-site

CHF 110,000 - 150,000

Full time

4 days ago

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Benefits offered by this job

Training budget

25 days paid leave

International accident insurance

Regular events

International environments

Innovation

Employee benefits programme with perks

Job summary

Sword Group is seeking a Senior Business Analyst (M/F) to support a digital transformation program dedicated to conference and meeting management. You will contribute to modernizing a set of tools covering participant relationship management, invitations and registrations, event planning, as well as document management and publication.

In collaboration with business and technical teams, you will ensure translating user needs into coherent solutions adapted to their usage.

Qualifications

University degree or equivalent professional experience.
At least 6 years of experience in business analysis within IT solution implementation projects.
Experience in CRM projects, workflow automation, and knowledge of conference or event management applications.
Background in international organizations or user experience transformation programs.
Proficiency in gathering requirements, writing user stories, process modeling, and conducting user acceptance tests.
Ability to analyze complex or undefined situations, propose innovative solutions, and adapt to evolving needs, independently and in a team.
Excellent oral and written English skills, with communication tailored to diverse stakeholders and distributed teams.
Business analysis, process modeling, Microsoft Dynamics 365, or project management certifications are a plus.

Responsibilities

Facilitate discussions with stakeholders to gather requirements, formalize functional requirements, and define acceptance criteria.
Develop and maintain user stories covering the entire conference management process, in coordination with project teams.
Map existing and target processes, specifying management rules, data structures, and exchanges between applications.
Participate in the design and configuration of prototypes, verify their integration with existing systems, and evolve them based on user feedback.
Prepare and coordinate user acceptance testing: scenario and script writing, session facilitation, results monitoring, and acceptance criteria validation.
Manage sprints in Jira following an Agile approach, in collaboration with project management and implementation teams.
Write user guides, provide training, and organize knowledge transfer to facilitate solution adoption.
Support users in resolving functional and technical issues, propose improvements, and document unresolved limitations.