Senior Account Manager: Strategic Client Growth (Remote)

xelon; Zug; Hybrid; CHF 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Flexible hours & remote options

Innovative environment

Young, dynamic team

Zusammenfassung

Xelon is expanding and seeking a Senior Account Manager (100%) to own a segment of our customer portfolio, acquire new customers, grow existing accounts, and ensure long-term partnerships.

You will work with technical teams to deliver value, require fluency in German and English, and will leverage CRM tools to drive growth across Switzerland. Swiss German is a plus for seamless communication.

Qualifikationen

• 3+ years in account management, sales, business development, or customer success in a technology company focusing on IT infrastructure (mid-market preferred).
• Solid understanding of IT infrastructure and cloud building blocks (IaaS, PaaS, public/private cloud, VMs, backup, storage, containers).
• Fluent German and English in speaking and writing; ability to follow Swiss German conversations.

Aufgaben

• Identify and acquire new customers through outbound and inbound sales in collaboration with the Business Development team.
• Grow and manage a portfolio of existing customer accounts (MSPs, ITSPs, large SMBs).
• Serve as the primary contact for customer inquiries and requests.
• Build long-term relationships with key stakeholders on the customer side.
• Identify upsell and cross-sell opportunities to maximize CLV.
• Own the full sales cycle from initial contact to closing and onboarding.
• Coordinate with internal teams to tailor solutions and ensure smooth implementation.
• Monitor account performance and provide regular reporting and insights.
• Proactively identify risks and resolve issues to maintain high customer satisfaction.

Kenntnisse

Account management

Sales

Business development

IT infrastructure

IaaS/PaaS

German language

English language

CRM (Salesforce/HubSpot)

Cross-functional collaboration

Customer focus

Ausbildung

Bachelor’s degree in Information Systems/Business/Marketing

Tools

Salesforce

HubSpot

Jobbeschreibung

Xelon is expanding and seeking a Senior Account Manager (100%) to own a segment of our customer portfolio, acquire new customers, grow existing accounts, and ensure long-term partnerships.

You will work with technical teams to deliver value, require fluency in German and English, and will leverage CRM tools to drive growth across Switzerland. Swiss German is a plus for seamless communication.