Swiss Account Manager - Hybrid, Growth & Client Success

LHH; Zürich; Hybrid; CHF 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Growth opportunities

Learning culture

PTO

Paid holidays

Permanent contract

Zusammenfassung

LHH Swiss is seeking an Account Manager who will cultivate and expand strategic client relationships across HR services and related industries in a hybrid Zurich/Lausanne setting. You will ensure delivery of high-quality services, manage contractual obligations, and drive revenue growth while maintaining accurate account records in Salesforce.

Fluent English and German or Swiss-German are required; French is a plus.

Qualifikationen

• Proven experience in account management across HR services, education, coaching, consulting.
• Experience in design and delivery of HR solutions and projects.
• Strong project management skills and KPI delivery.
• Experience with Salesforce and other CRM platforms.
• Excellent communication, negotiation, and presentation abilities.
• Problem-solving mindset with process-improvement focus.

Aufgaben

• Develop and maintain strong relationships with key internal and external stakeholders.
• Responsibility for providing financial target assigned to accounts
• Manage customer accounts, ensuring timely and high-standard fulfillment of deliverables.
• Plan and implement projects to meet specific contractual deliverables and KPIs.
• Maintain regular reporting and up-to-date account records using CRM systems such as Salesforce.
• Engage directly with clients to understand their needs and ensure satisfaction.
• Communicate continually with stakeholders to manage expectations and update them on account or project status.
• Identify problems and opportunities for process improvement to enhance service delivery and client satisfaction.
• Focus on maximizing share of wallet and market share to drive revenue growth.
• Adhere to the full contract management process, including contract reviews and renewals.
• Drive initiatives focused on delivering world-class client experiences, emphasizing quality and delivery excellence.

Kenntnisse

Account management

Salesforce

Client relationships

Communication skills

Project management

Negotiation

Tools

Salesforce CRM

CRM platforms

Jobbeschreibung

LHH Swiss is seeking an Account Manager who will cultivate and expand strategic client relationships across HR services and related industries in a hybrid Zurich/Lausanne setting. You will ensure delivery of high-quality services, manage contractual obligations, and drive revenue growth while maintaining accurate account records in Salesforce.

Fluent English and German or Swiss-German are required; French is a plus.