Senior 2nd‑Level IT Support Specialist

E123 Sulzer Management AG; Winterthur; On-site; CHF 90,000 - 120,000; Full time

Benefits offered by this job

Social benefits

40-hour work week

Discounts on shopping, leisure andamp;

Central location near Winterthur train

Job summary

Sulzer, located in Winterthur, Switzerland, seeks a Group IT Sr. Support to provide advanced 2nd level IT support for employees regionally and at the headquarters.

You will manage Windows workstations, mobile devices, networks and core applications, both on-site and remotely, following ITIL standards. Responsibilities include incident management, collaboration with 3rd-line support and vendors, plus overseeing videoconferencing setups and IT projects.

Qualifications

• Completed IT education or equivalent.
• 2+ years in 2nd/3rd level support.
• VIP support experience is advantageous.
• ITIL or Microsoft certifications are a plus.
• Excellent English written and spoken.

Responsibilities

• Provide professional 2nd level IT support on-site and remotely.
• Focus on regional support and assist other sites as needed.
• Maintain local IT infrastructure: Windows workstations, networks, servers.
• Install, configure and manage end-user devices including smartphones.
• Resolve incidents and service requests using ITSM tools.
• Collaborate with 3rd level support, vendors and internal teams.
• Operate ITIL processes and ensure SLAs and KPIs.
• Support MS Teams and Yealink videoconferencing setups.
• Contribute to local and global IT projects and improvements.
• Onboard new staff and share IT knowledge.
• Support executives and VIP users during meetings.

Skills

2nd/3rd Level Support

VIP Support

Customer focus

English proficiency

Education

IT training

Tools

ITIL

Microsoft Certifications (Server/Client/Network)

Job description

Sulzer, located in Winterthur, Switzerland, seeks a Group IT Sr. Support to provide advanced 2nd level IT support for employees regionally and at the headquarters.

You will manage Windows workstations, mobile devices, networks and core applications, both on-site and remotely, following ITIL standards. Responsibilities include incident management, collaboration with 3rd-line support and vendors, plus overseeing videoconferencing setups and IT projects.