IT/2nd Line Support Engineer – Hybrid (Zurich, 6m)

Next Ventures; Zürich; Hybrid; CHF 90,000 - 120,000; Full time

Job summary

Next Ventures in Zurich, Switzerland, seeks an experienced IT / 2nd Line Support Engineer for a hybrid role on a 6 months contract starting January. You will provide 2nd line support, handle incidents, and assist with Microsoft 365, Azure, and endpoint management within a global enterprise setup.

Responsibilities include configuring devices with Intune and Windows Autopilot, resolving security and connectivity issues, and coordinating with the ITSM team on incidents and requests.

Qualifications

• 2+ years' experience in an IT Support Engineer or 2nd Line Support role within a helpdesk environment.
• Experience working within an ITIL framework.
• Strong knowledge of Active Directory, Azure, Microsoft 365, cybersecurity, antivirus and firewalls.
• Hands-on experience with Microsoft Intune and Windows Autopilot.
• Familiarity with remote desktop tools and helpdesk software.
• Experience with ITSM platforms such as ServiceNow, Jira or similar is advantageous
• Previous experience supporting users within a global enterprise organisation.

Responsibilities

• Provide 2nd line support, resolving hardware, software and network-related issues.
• Manage incidents, service requests and escalations in line with ITIL best practices.
• Support Microsoft 365, Azure, Active Directory and endpoint management.
• Configure, deploy and manage devices using Microsoft Intune and Windows Autopilot.
• Troubleshoot remote access, security and infrastructure-related issues.

Skills

IT Support

ITIL

Helpdesk

Cybersecurity basics

Firewalls

Antivirus

2+ years IT Support

Remote desktop

Tools

Active Directory

Azure

Microsoft 365

Intune

Windows Autopilot

Remote Desktop Tools

ServiceNow

Jira

Job description

Next Ventures in Zurich, Switzerland, seeks an experienced IT / 2nd Line Support Engineer for a hybrid role on a 6 months contract starting January. You will provide 2nd line support, handle incidents, and assist with Microsoft 365, Azure, and endpoint management within a global enterprise setup.

Responsibilities include configuring devices with Intune and Windows Autopilot, resolving security and connectivity issues, and coordinating with the ITSM team on incidents and requests.