IT Support Specialist - Swiss Tech, 7x24 On-Call & Training

Bell Food Group; Oensingen; Hybrid; CHF 70,000 - 95,000; Full time

Benefits offered by this job

25 vacation days

Staff restaurant with lunch menu

Free fruit and beverages

Discounted products

Job summary

Bell Food Group in Switzerland is seeking an IT support technician for an on-site role near Oensingen. You will install, maintain and support workstation systems, mobile devices, servers, and networks while ensuring a reliable IT infrastructure.

You bring several years in IT, strong Windows and MS Office knowledge, and fluent German (English a plus). You will collaborate with internal teams and external partners, and participate in shift on-call rotations.

Qualifications

• Completed IT training or experience as ICT support technician.
• Several years’ experience in IT – know what matters.
• In-depth knowledge of Windows operating systems and MS Office.
• Good knowledge of hardware and networks.
• Very good command of German; knowledge of English is an advantage.
• A team-oriented approach, analytical working style and a sense of personal responsibility.
• Residence no more than 45 minutes’ journey from Oensingen and a valid driving licence.

Responsibilities

• Installation, maintenance and support of workstation systems, mobile devices, servers, network and communications components, as well as associated software and interfaces
• Implementation of installation and configuration specifications (e.g. directory structures, user interfaces, menu systems)
• Analysis, diagnosis and resolution of faults in hardware, software, networks and communications, including escalation management
• Advising and supporting users with IT enquiries, Procurement, system roll-outs, and the design and implementation of solutions
• Coordination and management of external service providers, suppliers and support partners
• Ensuring a stable IT infrastructure, including monitoring availability and maintaining inventory, documentation and operating manuals
• Development of simple scripts and tools for automation and to support day-to-day work on desktop and mobile devices
• Resolving interface and conversion issues, and evaluating standard and bespoke software
• Documenting incidents, changes and system statuses in the ticketing system, including outage and processing logs
• Collaboration on IT projects and coordination between users and internal IT departments
• Carrying out scheduled system maintenance during early/late shifts and maintenance windows
• Taking part in the 7x24 on-call rota

Skills

Teamwork

Analytical thinking

Customer focus

German language

Tools

Windows OS

MS Office

ITIL knowledge

Job description

Bell Food Group in Switzerland is seeking an IT support technician for an on-site role near Oensingen. You will install, maintain and support workstation systems, mobile devices, servers, and networks while ensuring a reliable IT infrastructure.

You bring several years in IT, strong Windows and MS Office knowledge, and fluent German (English a plus). You will collaborate with internal teams and external partners, and participate in shift on-call rotations.