Sales Assistant — Freight Forwarding and Logistics

Franzosini Sa; Chiasso; On-site; CHF 59,000 - 65,000; Full time

Job summary

Franzosini Sa in Chiasso, Switzerland, seeks a Sales Assistant with at least three years in freight forwarding, capable of preparing transport and logistics quotations and fluent in German, French and English. You will support Sales in handling inquiries from information gathering to quotation and follow-up, coordinating with operations to verify feasibility and costs, and preparing clear proposals.

In this multilingual, international environment you will communicate with customers and partners

Qualifications

• At least three years in a Sales Assistant role at freight forwarders.
• Fluent/proficient in German, French and English (written and spoken).
• Excellent Italian language skills.

Responsibilities

• Quotation preparation: Prepare transport and logistics quotations, checking rates, costs, margins, surcharges and validity terms in line with company guidelines.
• Request analysis: Gather information about goods, routes, quantities, timing and required services for quotation.
• Coordination with departments: Work with operations, logistics and customs to verify feasibility, timing and included services and hand over information to fulfil the order.
• Customer and partner communication: Handle written and phone communication in Italian, German, French and English, explaining proposals and terms clearly.
• Follow-up and sales administration: Follow up quotations, gather feedback and update account details and documentation.

Skills

Sales experience

Multilingual (German, French, English)

Italian language proficiency

Excel / Microsoft 365

Quotation preparation

Freight forwarding knowledge

Tools

Freight forwarding software

MS 365

Job description

Sales Assistant — Freight Forwarding and Logistics

Sales · Chiasso (TI), Svizzera · Permanent · Full-time

Franzosini is looking for a Sales Assistant with at least three years in the same role at freight forwarding companies, the ability to prepare transport and logistics quotations, and professional German, French and English skills.

You will support Sales in handling customer requests, from gathering information to preparing quotations and following up. Working with operational teams, you will propose feasible solutions, verify costs and conditions and ensure a complete handover when an offer is accepted. We are looking for an accurate, organised and customer-focused person who can turn a request into a clear, comprehensive proposal.

1. Quotation preparation: Prepare transport and logistics quotations, checking rates, costs, margins, surcharges and validity terms in line with company commercial guidelines.
2. Request analysis: Gather information about goods, routes, quantities, timing and required services, identifying missing details before preparing a quotation.
3. Coordination with departments: Work with operations, logistics and customs to verify feasibility, timing and included services, handing over the information needed to fulfil the order.
4. Customer and partner communication: Handle written and telephone communication in Italian, German, French and English, providing clear explanations of proposals and commercial terms.
5. Follow-up and sales administration: Follow up on quotations, gather customer feedback and update account details, terms and documentation in company systems.

• At least three years of experience in the same Sales Assistant role at freight forwarding companies.
• Ability to prepare transport and logistics quotations independently within company rates and approval limits.
• Knowledge of international freight forwarding processes and the main service cost components.
• Good professional command of German, French and English, written and spoken, for quotations, emails and conversations with customers and partners.
• Excellent Italian language skills.
• Good Excel and Microsoft 365 skills and familiarity with freight forwarding management software.
• Accuracy, organisational skills, customer focus and teamwork.

• Familiarity with Switzerland–EU cross-border flows and the customs components of transport quotations.

• Permanent full-time contract based in Chiasso.
• Gross annual salary of CHF 58,500–65,000 for full-time employment, including the 13th-month salary.
• Guidance on company procedures, services and tools.
• An operational role in Sales, collaborating daily with operations and logistics in an international, multilingual environment.

The gross annual salary of CHF 58,500–65,000 for full-time employment, including the 13th-month salary, will reflect skills, experience and independence in the role.