Remote Onboarding Project Lead - Hospitality SaaS

Cloudbeds; Genf; Remote; CHF 120,000 - 160,000; Full time

Benefits offered by this job

Remote first

PTO

Fully paid parental leave

Home office stipend

Professional development

Manager training and knowledge sharing

Accommodations support

Job summary

Cloudbeds is hiring an Onboarding Project Manager to guide mid-market customers from contract to adoption, partnering with Onboarding, Account Management, Sales, Product, Support, and Professional Services to deliver a seamless implementation in a fast-paced SaaS environment.

You will manage timelines, align stakeholders, mitigate risks, and maintain a high-touch customer experience, ensuring customers realize value quickly and achieve measurable outcomes.

Qualifications

• Minimum 4 years of hotel operations or hotel management experience.
• At least 1 year of project management experience within a SaaS or customer-facing environment.
• Fluency in English and French at business-professional level.

Responsibilities

• Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management.
• Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations.
• Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle.
• Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps.
• Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction.
• Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams.
• Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones to support long-term customer success.
• Fluency in English and French at a business-professional level, both written and spoken.
• Minimum 4 years of experience in hotel operations or hotel management.
• At least 1 year of project management experience within a SaaS or hospitality environment.
• Strong communication, relationship management, and customer-facing presentation skills.

Skills

Project management

Hotel operations

SaaS onboarding

Stakeholder management

English-French fluency

Cross-functional collaboration

Communication skills

Risk management

Timeline coordination

Customer success

Tools

Salesforce

Zendesk

Slack

Job description

Cloudbeds is hiring an Onboarding Project Manager to guide mid-market customers from contract to adoption, partnering with Onboarding, Account Management, Sales, Product, Support, and Professional Services to deliver a seamless implementation in a fast-paced SaaS environment.

You will manage timelines, align stakeholders, mitigate risks, and maintain a high-touch customer experience, ensuring customers realize value quickly and achieve measurable outcomes.