Remote Onboarding Project Manager, SaaS & Hospitality

Cloudbeds; Vaud; Remote; CHF 115,000 - 160,000; Full time

Benefits offered by this job

Remote First

Remote Always

Paid Time Off

Home office stipend

Job summary

Cloudbeds, a remote-first hospitality SaaS leader, seeks an Onboarding Project Manager to guide mid-market customers from signature to adoption. You will partner with Onboarding, Account Management, Sales, Product, Support, and Professional Services to deliver seamless implementations and measurable outcomes.

You will manage timelines, stakeholders, risks, and high-touch customer experiences to ensure rapid value realization and long-term success in a fast-paced SaaS environment.

Qualifications

• Minimum 4 years in hotel operations or hotel management.
• At least 1 year of project management in a SaaS or customer-facing environment.
• Experience coordinating cross-functional stakeholders and driving projects through completion.
• Previous onboarding/implementation experience in hospitality SaaS is a plus.

Responsibilities

• Own end-to-end onboarding lifecycle for mid-market customers from sales handoff to go-live and adoption.
• Define project scope, timelines, milestones, and deliverables to ensure successful implementations.
• Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and alignment.
• Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, documenting actions.
• Proactively identify and manage risks, dependencies, and escalation points to maintain momentum.
• Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams.
• Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones.
• Fluency in English and French at a business-professional level.

Skills

English (business)

French (business)

Project management

Cross-functional

Stakeholder management

Customer-facing

Communication skills

Hospitality SaaS

Tools

Salesforce

Zendesk

Slack

Job description

Cloudbeds, a remote-first hospitality SaaS leader, seeks an Onboarding Project Manager to guide mid-market customers from signature to adoption. You will partner with Onboarding, Account Management, Sales, Product, Support, and Professional Services to deliver seamless implementations and measurable outcomes.

You will manage timelines, stakeholders, risks, and high-touch customer experiences to ensure rapid value realization and long-term success in a fast-paced SaaS environment.