Onboarding Operations Lead, Terminal Contracts (Payments)

Nexi Group

Schweiz

Remote

CHF 120,000 - 180,000

Full time

8 days ago

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Benefits offered by this job

Tech equipment

International collaboration

Job summary

Nexi Switzerland is seeking a Contract Onboarding Manager to lead the terminal contract onboarding team, ensuring timely, compliant onboarding and a superior customer experience. You will partner with Sales, Customer Service, IT, Finance, and Logistics to optimize end-to-end onboarding and drive continuous improvement.

You will own KPIs, manage capacity and escalation handling, and shape scalable processes with automation initiatives.

Qualifications

At least 5 years of experience in operations, customer onboarding, contract management, payments, or a comparable environment.
Previous people management experience in an operational team.
Experience managing high-volume back-office or onboarding activities, including workload, service levels, and quality.
Experience with process improvement, automation, or transformation initiatives is highly desirable.
Experience in merchant acquiring, payment terminals, fintech, banking, or financial services is an advantage.
Fluent in French, good English level, other Swiss languages appreciated

Responsibilities

Ensure accurate and timely onboarding of terminal contracts.
Oversee contract onboarding, terminal activation and setup, MyPortal ticket processing, contract cancellations, customer data maintenance, acquirer changes, and third-party acquiring activation requests.
Monitor daily operations to ensure service levels, quality standards, and target processing times are achieved.
Manage backlogs, priorities, workload distribution, and operational escalations.
Identify and control operational risks and ensure adherence to internal policies and applicable compliance requirements.