Remote Managed Services Lead: Game Community & Player Ops

Jobgether; Schweiz; A distancia; CHF 55.000 - 110.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Remote work

Part-time up to 20 hours/wk

Potential full-time

Competitive hourly rate

Descripción de la vacante

Jobgether partners with game studios to build a new managed services offering focused on player operations, community management, and creator programs. You will lead playtests, manage Discord communities, and coordinate across studios and markets from a remote setup.

This part-time, remote role emphasizes hands-on leadership, process design, and scalable service delivery with potential full-time growth as the offering expands. Strong communication and data-driven decision-making are essential.

Formación

• Experience in community management and live operations for game studios.
• Proven ability to manage playtests, recruit players, and analyze feedback.
• Experience building and moderating large Discord communities.
• Strong data-driven mindset with funnel, engagement metrics.
• Experience in consulting for multiple studios is a plus.

Responsabilidades

• Lead end-to-end player operations for multiple game studios, managing playtests, surveys, NDAs, invitation waves, and post-test follow-ups.
• Develop and schedule player communications, monitor engagement and conversion metrics, optimize campaigns.
• Analyze playtest data, player feedback, and community sentiment to deliver actionable insights and reports.
• Coordinate player recruitment initiatives in collaboration with internal teams and paid campaigns.
• Establish and manage Discord communities, including server architecture, roles, and onboarding.
• Develop moderation policies, escalation procedures, and operational handbooks; train moderation teams.
• Manage player reports, community conflicts, toxicity, and sensitive situations; advise on engagement and crisis communication.
• Support studios in creator program launches, including outreach and ongoing communications.
• Design service packages, templates, and playbooks for different studio sizes and needs.
• Monitor engagement performance, time allocation, and delivery outcomes to inform pricing and scalability.
• Collaborate with sales and customer success to ensure consistent delivery and strong relationships.

Conocimientos

Discord mgmt

Data analysis

Communication

Independent work

Cross-border collab

Herramientas

FirstLook

Descripción del empleo

Jobgether partners with game studios to build a new managed services offering focused on player operations, community management, and creator programs. You will lead playtests, manage Discord communities, and coordinate across studios and markets from a remote setup.

This part-time, remote role emphasizes hands-on leadership, process design, and scalable service delivery with potential full-time growth as the offering expands. Strong communication and data-driven decision-making are essential.