Remote 2nd Level E-Banking Support (German/French)

Jobgether; Schweiz; Remote; CHF 83,000 - 124,000; Full time

Benefits offered by this job

Fully Remote Work

Freelance Opportunity

International Work Environment

Technical Exposure

Professional Development

Cross-functional Collaboration

Process Improvement

Immediate Availability

Job summary

Jobgether is seeking a remote freelance i2nd Level Supporter - E-banking to maintain digital banking services and assist customers in German and French. You will handle incidents, perform structured troubleshooting, and coordinate with internal teams and partners to ensure fast resolutions.

You will work independently in a fast-paced IT support environment, contribute to process improvements, and document investigations and solutions while collaborating with service providers worldwide.

Qualifications

• Several years of experience in technical customer support or IT helpdesk.
• Strong knowledge of hardware and operating systems (Windows, macOS, iOS, Android).
• Good understanding of IT security, IAM, 2FA/MFA, and directory services.
• Experience with structured troubleshooting, log analysis, remote-support tools, and ticketing systems.
• Excellent communication in German and French, with ability to guide customers clearly.

Responsibilities

• Provide technical second-level support for digital services and e-banking platforms.
• Analyze, troubleshoot, isolate, and resolve technical incidents affecting banking applications and related services.
• Manage incident and problem tickets, ensuring timely follow-up and resolution.
• Provide telephone-based customer assistance in both German and French.
• Handle support requests through telephone, email, and remote-access tools while adhering to SLAs.
• Prioritize, classify, and coordinate incidents according to urgency and technical complexity.
• Escalate unresolved or complex issues to internal specialist teams or third-level support when necessary.
• Collaborate with internal departments, technology vendors, and ISPs to implement solutions.
• Maintain accurate documentation of support cases, investigations, and resolutions.
• Contribute to the continuous improvement of support processes, workflows, and technical tools.

Skills

Technical support

IT security

IAM & 2FA/MFA

Networking basics

Log analysis

Remote support tools

Ticketing systems

German & French

Tools

Ticketing systems

Remote-support tools

Job description

Jobgether is seeking a remote freelance i2nd Level Supporter - E-banking to maintain digital banking services and assist customers in German and French. You will handle incidents, perform structured troubleshooting, and coordinate with internal teams and partners to ensure fast resolutions.

You will work independently in a fast-paced IT support environment, contribute to process improvements, and document investigations and solutions while collaborating with service providers worldwide.