Regional Service Team Lead, Switzerland & Austria

Tecan Austria GmbH

Männedorf

On-site

CHF 120,000 - 180,000

Full time

4 days ago

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Job summary

Tecan is seeking an experienced Field Automation Specialist Team Lead to coordinate and optimize service delivery across Austria and Switzerland. You will lead a cross-functional team, organize instrument installations, maintenance, and problem resolution, and act as the primary liaison between customers, helpdesk, sales, service engineers, and back office.

You will drive service metrics and quality, foster talent development, and contribute to profitable growth.

Qualifications

5+ years of field service experience in bio-, biopharma-, or scientific instrument market.
1+ years of previous team leadership experience.
Fluent in German and English.
Customer-focused and sales-oriented mindset.

Responsibilities

Lead, develop, and support a team of Field Automation Specialists.
Evaluate training needs and plan relevant trainings and workshops.
Perform and oversee instrument installations, problem diagnosis, repairs, preventive maintenance, upgrades, and customer training.
Maintain service documentation and parts inventory.
Provide back-up service support outside of assigned territory as needed.
Escalate issues and cooperate with Service Management, other departments, manufacturers, and suppliers.
Support sales efforts, product demonstrations, and trade shows.
Handle administrative work and quality assurance related activities.
Ensure compliance with company rules, regulations, and procedures.
Responsible for team KPIs, reporting, talent development, and succession planning.