Service Team Leader Switzerland & Austria

Tecan Austria GmbH; Männedorf; On-site; CHF 120,000 - 180,000; Full time

Job summary

Tecan is seeking an experienced Field Automation Specialist Team Lead to coordinate and optimize service delivery across Austria and Switzerland. You will lead a cross-functional team, organize instrument installations, maintenance, and problem resolution, and act as the primary liaison between customers, helpdesk, sales, service engineers, and back office.

You will drive service metrics and quality, foster talent development, and contribute to profitable growth.

Qualifications

• 5+ years of field service experience in bio-, biopharma-, or scientific instrument market.
• 1+ years of previous team leadership experience.
• Fluent in German and English.
• Customer-focused and sales-oriented mindset.

Responsibilities

• Lead, develop, and support a team of Field Automation Specialists.
• Evaluate training needs and plan relevant trainings and workshops.
• Perform and oversee instrument installations, problem diagnosis, repairs, preventive maintenance, upgrades, and customer training.
• Maintain service documentation and parts inventory.
• Provide back-up service support outside of assigned territory as needed.
• Escalate issues and cooperate with Service Management, other departments, manufacturers, and suppliers.
• Support sales efforts, product demonstrations, and trade shows.
• Handle administrative work and quality assurance related activities.
• Ensure compliance with company rules, regulations, and procedures.
• Responsible for team KPIs, reporting, talent development, and succession planning.

Skills

Team leadership

Customer-focused

Fluent in German

Fluent in English

Effective communicator

Sales-minded

Education

Technical, scientific, or engineering education

Job description

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Ever wondered how your skills and unique background could impact the world of tomorrow?Join our Service team and bring your passion and talent to work.

Your contribution

In this pivotal field-based role, you will lead and coordinate all activities within the Service Teams in Austria and Switzerland, ensuring the highest standards of service delivery and customer satisfaction. You will act as the primary contact for regional demands, collaborating closely with customers, helpdesk, sales, service engineers, project management, and back office. Your responsibilities include organizing and supporting instrument installations, applications, maintenance, troubleshooting, and repairs, as well as solving customer problems to maximize instrument availability and functionality. You will drive the achievement of service metrics and operational objectives, maintain and optimize service quality, productivity, and profitability, and support the sustainable growth of the business. Additionally, you will focus on effective communication with key customers, serving as the vital link between the service team, customers, and sales, while fostering talent development and continuous improvement within your team.

Responsibilities

• Lead, develop, and support a team of Field Automation Specialists.
• Evaluate training needs and plan relevant trainings and workshops.
• Perform and oversee instrument installations, problem diagnosis, repairs, preventive maintenance, upgrades, and customer training.
• Maintain service documentation and parts inventory.
• Provide back-up service support outside of assigned territory as needed.
• Escalate issues and cooperate with Service Management, other departments, manufacturers, and suppliers.
• Support sales efforts, product demonstrations, and trade shows.
• Handle administrative work and quality assurance related activities.
• Ensure compliance with company rules, regulations, and procedures.
• Responsible for team KPIs, reporting, talent development, and succession planning.

Your background

We’re not just looking for hard skills: We’re looking for people who bring their passion and talent to work.

• Technical, scientific, or engineering education
• 5+ years of experience in field service within the bio-, biopharma-, or scientific instrument market
• 1+ years of previous team leadership experience
• Fluent in German and English
• Customer-focused and sales-oriented mindset
• Ability to act upon economic criteria
• Balanced personality with ambition and integrity
• Team player, diplomatic, modest, and pragmatic
• Effective communicator and persuasive presenter
• Stress-resistant, flexible, and able to balance both thinking and action
• Willingness to travel in Switzerland, Austria and occasionally Germany (10-20%)

W hat makes working at Tecan unique

The chance to make it count and to have an impact on the world of tomorrow

• Working in an international and diverse environment
• The chance to grow your career within the company
• Feel empowered by our strong and unique company culture
• Comprehensive compensation and benefits package

Join Tecan, a great place to work!

Read about our recent certification from Great Place to Work .

Our purpose.

At Tecan we are driven to improve people's lives and health. We do this by empowering our customers to scale healthcare innovation globally from life science to the clinic. We collaborate with our customers from early-stage innovation through project implementation and beyond. We deliver the products, services and solutions that make lab processes and medical procedures precise, reproducible and compliant.

Stay unique and make it count.

Our values - trust, highest standards and ambition - are the cornerstones of our business and provide the framework for Tecan's culture. We foster a positive and empowering environment where our rarest assets, our unique employees, can grow and bring their passion and talent to work.