Receptionist (m/f/d)

JLL; Rolle; On-site; CHF 60,000 - 68,000; Full time

Job summary

JLL in Rolle, Switzerland is seeking a Receptionist (m/f/d) starting November 1, 2026. You will be the first point of contact, delivering welcoming service to visitors and employees.

The role covers front desk operations, access control, mail, event support, and administrative tasks, requiring professionalism, strong communication, and fluency in English and French. Join our team to support a professional workplace environment and collaborate with facilities and security to ensure a smooth,

Qualifications

• Proven experience in reception, customer service, or hospitality roles.
• Excellent interpersonal and communication skills, both written and verbal.
• Professional appearance and demeanor; ability to multitask and stay organized.
• Proficiency with Microsoft Office Suite and reception management systems.

Responsibilities

• Welcome visitors and employees, serving as primary point of contact in the lobby.
• Manage the front desk, phone system, and reception email inbox.
• Coordinate access control, visitor registration, and badge issuance.
• Provide information about premises and guidance to guests.
• Assist with mail, packages, and courier coordination.

Skills

Fluent in English

Fluent in French

Microsoft Office Suite

Job description

Join us as a Receptionist (m/f/d) starting November 1, 2026

You are responsible for providing exceptional customer service and support within the workplace environment. This role requires a high level of professionalism, a customer-focused approach, and excellent communication skills. The Receptionist serves as the first point of contact for visitors and employees, ensuring a positive and welcoming experience for all.

Your Role

Welcoming and Greeting:

• Serve as the primary point of contact for all visitors and employees entering the lobby area
• Greet visitors in a professional, friendly, and courteous manner
• Provide directions, answer inquiries, and assist with general information about the premises

Access Control and Security:

• Ensure the security and safety of the premises by monitoring visitor access and enforcing entry protocols, including visitor registration and badge issuance
• Liaise with security personnel to maintain a secure environment and report any suspicious or unauthorized activities

Customer Service:

• Act as a brand ambassador, reflecting the company's values and delivering exceptional customer service at all times
• Provide guidance and assistance to visitors and employees, ensuring their needs are met promptly and effectively
• Address any complaints or issues in a professional and timely manner

Mail and Package Management:

• Receive and distribute incoming mail, packages, and deliveries
• Coordinate and track outgoing couriers and shipments
• Ensure accuracy and security in handling confidential or sensitive mail

Reception and Front Desk Operations:

• Manage the phone system and direct calls to the appropriate individuals or departments
• Manage reception email inbox
• Maintain a clean and organized lobby area, including managing visitor seating arrangements and coordinating with the facilities team for maintenance or repairs

Event Coordination and Support:

• Assist in the planning and execution of events, meetings, and conferences, including room reservations, setup, and catering
• Ensure that all meeting rooms, services, video conferencing equipment, facilities, and public areas are set and maintained to the expected standards
• Collaborate with internal teams and vendors to ensure a seamless experience for all participants

Administrative Support:

• Provide general administrative support, including managing office supplies, equipment, inventory, and ordering breakroom consumables
• Assist with scheduling appointments, managing calendars, and organizing travel arrangements as required
• Maintain accurate records and documentation related to reception and lobby operations

Your Profile

• Proven experience in reception, customer service, or hospitality roles
• Excellent interpersonal and communication skills, both written and verbal
• Strong organizational skills with the ability to multitask and prioritize effectively
• Professional appearance and demeanor
• Proficiency in Microsoft Office Suite and reception management systems
• Ability to handle sensitive information with discretion and confidentiality
• Flexible and adaptable approach to changing priorities
• Fluent in English and French (mandatory)
• Additional languages are an asset