Project Coordinator - Customer Experience Internship

gategroup; Zürich; On-site; CHF 20,000 - 27,000; Full time

Job summary

gategroup is offering a 6-month, full-time internship within the Customer Experience team to support our presence at WTCE, the World Travel Catering & Onboard Services Expo. You will gain hands-on exposure to event delivery and work with cross-functional, international teams to ensure a successful experience for attendees and partners.

Your role focuses on administrative support, content development for presentations, and coordinating schedules, meetings, and pre-event sessions to drive flawless

Qualifications

• Bachelor's degree in Business, Marketing, Economics, Hospitality, or related field.
• Proficient in PowerPoint, Excel and Word.
• Experience with Adobe Photoshop, Illustrator, InDesign is a plus.
• Fluency in English required; other languages are assets.
• Strong organizational skills with basic project management knowledge.
• Excellent collaboration and communication skills; team player.

Responsibilities

• Provide administrative and operational support to the Customer Experience team.
• Collaborate with hospitality, marketing and communications to develop WTCE manuals and guidelines.
• Prepare key event schedules and develop content for presentations.
• Coordinate activities, organize meetings and support pre-event sessions.
• Assist in booth construction, event operations and media coordination during WTCE.
• Work with stakeholders to organize customer meetings and visits.

Skills

Fluency in English

Strong organizational skills

Attention to detail

Team collaboration

Education

Bachelor's degree in Business, Marketing, Economics, Hospitality, or related field

Tools

Microsoft Office

Adobe Suite

Job description

We're looking for motivated, engaged people to help make everyone's journeys better.

Job Summary:

This internship within the Customer Experience team offers an exciting opportunity to support the organisation of gategroup's presence at the WTCE: World Travel Catering & Onboard Services Expo.

This 6-month, full-time internship provides a dynamic learning environment and hands-on exposure to gategroup's important customer engagement event. The intern will work closely with cross-functional and international teams to ensure successful event delivery.

Main duties and responsibilities:

• Provide administrative and operational support to the Customer Experience team
• Work closely with hospitality & culinary team, brand & marketing and corporate communications teams to develop WTCE manuals and guidelines.
• Support the Customer Experience project team by: Preparing key event schedules
• Developing content for presentations
• Coordinating activities and organizing meetings
• Support internal event project workstreams such as staffing, participants, meetings.
• Assist in the organization of pre-event sessions, seminars and trainings for the global commercial and participants team.
• Provide administrative and organizational support for booth construction and event operations at WTCE.
• Coordinate media or corporate events in collaboration with the HR and Communications teams during the WTCE.
• Work in close collaboration with key stakeholders to support in organizing customer meetings and visits throughout the WTCE.

Core competencies and requirements:

Education:

Bachelor's degree in Business, Marketing, Economics, Hospitality, or related field.

Technical / Language skills:

• Proficient in Microsoft Office (PowerPoint, Excel, Word).
• Knowledge of Adobe Suite (Proficient Photoshop, Illustrator, InDesign) is a plus.
• Fluency in English is required; additional languages are an asset.

Core Competencies Required:

• Strong organizational skills with basic project management knowledge.
• Interest in planning and executing events. Strong attention to detail with a results-driven mindset and passion for delivering outstanding customer experiences.
• Comfortable working under pressure with a proactive attitude.
• Creative problem-solving skills and the ability to overcome challenges.
• Strong collaboration and communication skills, team player.

If you want to be part of a team that helps make travel and culinary memories, join us!