Project Coordinator - Customer Experience Internship

Gate Gourmet; Zürich; Hybrid; CHF 20,000 - 27,000; Full time

Job summary

Gate Gourmet in Zurich offers a 6-month full-time internship within the Customer Experience team to support the WTCE presence and event delivery. The role provides hands-on exposure to cross-functional and international teams and involves administrative and operational tasks to ensure successful event execution.

The intern will work closely with hospitality, culinary, brand & marketing and corporate communications teams, gaining experience in planning, presentations, and stakeholder

Qualifications

• Bachelor’s degree in Business, Marketing, Economics, Hospitality, or related field.
• Proficient in Microsoft Office (PowerPoint, Excel, Word).
• Fluency in English; additional languages are assets.
• Creative problem-solving and strong organizational skills.

Responsibilities

• Provide administrative and operational support to the Customer Experience team.
• Work with hospitality, culinary, brand & marketing, and corporate communications to develop WTCE manuals and guidelines.
• Prepare key event schedules, develop content for presentations, and coordinate activities and meetings.
• Support internal event project workstreams such as staffing, participants, and meetings.
• Assist in organizing pre-event sessions, seminars and trainings for global teams.
• Provide administrative support for booth construction and event operations at WTCE.
• Coordinate media or corporate events with HR and Communications during WTCE.
• Collaborate with stakeholders to organize customer meetings and visits during WTCE.

Skills

MS Office

Adobe Suite

English

Other languages

Education

Bachelor’s degree in Business, Marketing, Economics, Hospitality, or related field

Tools

Photoshop

Illustrator

InDesign

Job description

## Project Coordinator - Customer Experience InternshipApply: Zurich, CH: Full time: Posted Today: R0110691We’re looking for motivated, engaged people to help make everyone’s journeys better.**Job Summary:**This internship within the Customer Experience team offers an exciting opportunity to support the organisation of gategroup’s presence at the WTCE: World Travel Catering & Onboard Services Expo. This 6-month, full-time internship provides a dynamic learning environment and hands-on exposure to gategroup’s important customer engagement event. The intern will work closely with cross-functional and international teams to ensure successful event delivery. **Main duties and responsibilities:*** Provide administrative and operational support to the Customer Experience team* Work closely with hospitality & culinary team, brand & marketing and corporate communications teams to develop WTCE manuals and guidelines.* Support the Customer Experience project team by: + Preparing key event schedules + Developing content for presentations + Coordinating activities and organizing meetings* Support internal event project workstreams such as staffing, participants, meetings.* Assist in the organization of pre-event sessions, seminars and trainings for the global commercial and participants team.* Provide administrative and organizational support for booth construction and event operations at WTCE.* Coordinate media or corporate events in collaboration with the HR and Communications teams during the WTCE.* Work in close collaboration with key stakeholders to support in organizing customer meetings and visits throughout the WTCE. **Core competencies and requirements:****Education:*** Bachelor’s degree in Business, Marketing, Economics, Hospitality, or related field. **Technical / Language skills:*** Proficient in Microsoft Office (PowerPoint, Excel, Word).* Knowledge of Adobe Suite (Proficient Photoshop, Illustrator, InDesign) is a plus.* Fluency in English is required; additional languages are an asset.**Core Competencies Required:*** Strong organizational skills with basic project management knowledge.* Interest in planning and executing events. Strong attention to detail with a results-driven mindset and passion for delivering outstanding customer experiences.* Comfortable working under pressure with a proactive attitude.* Creative problem-solving skills and the ability to overcome challenges.* Strong collaboration and communication skills, team player.If you want to be part of a team that helps make travel and culinary memories, join us!