Project Coordinator - Customer Experience Internship

Gate Gourmet; Schweiz; Sur place; CHF 17 000 - 23 000; Plein temps

Avantages offerts par ce poste

6-month internship

International exposure

Dynamic learning environment

Résumé du poste

Gate Gourmet in Switzerland is seeking a motivated intern to join the Customer Experience team for a 6-month, full-time internship focused on supporting WTCE preparations.

You will work with cross-functional teams, develop event materials, and assist in scheduling, content creation, and meeting coordination.

This hands-on program offers international exposure and a dynamic learning environment in a fast-paced aviation catering context.

Qualifications

• Bachelor’s degree in a related field.
• Proficient in Microsoft Office (PowerPoint, Excel, Word).
• Knowledge of Adobe Suite is a plus.
• Fluency in English required; additional languages are a plus.
• Strong organizational and basic project management skills.
• Interest in planning and executing events.

Responsabilités

• Provide administrative and operational support to the Customer Experience team.
• Collaborate with hospitality, culinary, brand & marketing, and communications teams to develop WTCE manuals and guidelines.
• Prepare key event schedules and develop content for presentations.
• Coordinate meetings and organize activities and staffing for WTCE projects.
• Assist in pre-event sessions, seminars, and trainings for global teams.
• Support booth construction and event operations at WTCE and coordinate media events.

Connaissances

Organizational skills

Project management

Microsoft Office

Adobe Suite

English fluency

Team player

Formation

Bachelor’s degree in Business/Marketing/Economics/Hospitality

Outils

Adobe Photoshop

Illustrator

InDesign

Description du poste

We’re looking for motivated, engaged people to help make everyone’s journeys better. Job Summary: This internship within the Customer Experience team offers an exciting opportunity to support the organisation of gategroup’s presence at the WTCE: World Travel Catering & Onboard Services Expo. This 6-month, full-time internship provides a dynamic learning environment and hands-on exposure to gategroup’s important customer engagement event. The intern will work closely with cross-functional and international teams to ensure successful event delivery.

Main duties and responsibilities

• Provide administrative and operational support to the Customer Experience team
• Work closely with hospitality & culinary team, brand & marketing and corporate communications teams to develop WTCE manuals and guidelines.
• Support the Customer Experience project team by: Preparing key event schedules
• Developing content for presentations
• Coordinating activities and organizing meetings
• Support internal event project workstreams such as staffing, participants, meetings.
• Assist in the organization of pre-event sessions, seminars and trainings for the global commercial and participants team.
• Provide administrative and organizational support for booth construction and event operations at WTCE.
• Coordinate media or corporate events in collaboration with the HR and Communications teams during the WTCE.
• Work in close collaboration with key stakeholders to support in organizing customer meetings and visits throughout the WTCE.

Core competencies and requirements

• Education: Bachelor’s degree in Business, Marketing, Economics, Hospitality, or related field.
• Technical / Language skills: Proficient in Microsoft Office (PowerPoint, Excel, Word).
• Knowledge of Adobe Suite (Proficient Photoshop, Illustrator, InDesign) is a plus.
• Fluency in English is required; additional languages are an asset.
• Core Competencies Required: Strong organizational skills with basic project management knowledge.
• Interest in planning and executing events.
• Strong attention to detail with a results-driven mindset and passion for delivering outstanding customer experiences.
• Comfortable working under pressure with a proactive attitude.
• Creative problem-solving skills and the ability to overcome challenges.
• Strong collaboration and communication skills, team player.
• If you want to be part of a team that helps make travel and culinary memories, join us!

gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents. We work in an exciting industry – fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force. We offer attractive opportunities to be part of this fast-paced and truly international working environment. For further information, please visit www.gategroup.com.