Product Owner Customer Care Platform (m/f/d) 100%

Schindler Aufzüge AG; Ebikon; On-site; CHF 110,000 - 150,000; Full time

Job summary

Schindler Aufzüge AG in Ebikon (LU) invites applications for a Product Owner for the Customer Care Platform to shape the digital customer experience across Schindler’s global operations. This 100% position is based at 6030 Ebikon and starts by agreement, permanent.

You will own the platform backlog, translate business needs into clear user stories, and collaborate with stakeholders and development teams to deliver scalable, reliable customer care services end-to-end.

Qualifications

• Degree in Management, Engineering, Computer Science, or related field, or equivalent experience.
• Experience as a Product Owner of digital products or services with a strong understanding of agile ways of working.
• Knowledge of telecommunications, IoT connectivity, backend architecture, or high-availability infrastructure.
• Understanding of call-centre operations, security, governance, and regulatory requirements for business-critical services.
• Proficient English skills; knowledge of additional languages is an advantage.

Responsibilities

• Shape and drive the Customer Care Platform product roadmap, aligning priorities with customer needs and business objectives.
• Own and continuously prioritize the product backlog, translating business and technical requirements into clear user stories.
• Act as the link between business stakeholders and development teams, ensuring transparency on priorities, progress, dependencies, and risks.
• Maintain an end-to-end understanding of the TeleAlarm ecosystem and identify opportunities for integration and service improvement.
• Support the full product lifecycle including refinement, sprint planning, testing, releases, and performance monitoring.

Skills

Product Owner experience

Agile practices

Stakeholder communication

Customer-centric mindset

Cross-functional collaboration

Education

Master’s degree from a university of applied sciences or equivalent

Tools

IoT connectivity

Backend architecture

High-availability infrastructure

Job description

Product Owner Customer Care Platform (m/f/d) 100%

Schindler Aufzüge AG Vacant since : 04.11.2026 Number of jobs : 1 6030 Ebikon (LU) 100% By agreement Permanent

We Elevate... You

Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving.

Schindler is one of the world's leading suppliers of elevators, escalators, and moving walks. We employ talented individuals in over 100 countries worldwide to design, develop, install, maintain and modernize the mobility systems that keep the world's urban population on the move. We offer a dynamic, forward-looking work environment that enables our employees to innovate and excel in their chosen fields.

Join us as a

Product Owner Customer Care Platform (m/f/d) 100%

Ready to shape the future of digital customer care?

Join our Customer Care Platform team and drive the evolution of business-critical solutions within Schindler’s Digital Services Platform. You will connect business needs with technology, shape the product roadmap, and work with stakeholders and development teams to deliver scalable, reliable, and integrated customer care services.

Your Impact

• Shape and drive the Customer Care Platform product roadmap, aligning priorities with customer needs, business objectives, and the Digital Services Platform strategy.
• Own and continuously prioritize the product backlog, translating business and technical requirements into clear user stories and actionable deliverables.
• Act as the key link between business stakeholders and development teams, ensuring transparency on priorities, progress, dependencies, and risks.
• Maintain an end-to-end understanding of the TeleAlarm ecosystem and identify opportunities for integration, automation, and service improvement.
• Support the full product lifecycle, including refinement, sprint planning, testing, releases, performance monitoring, and continuous improvement.

Who you areYou are a structured and customer-focused professional who enjoys bringing business and technology together. With a collaborative mindset and strong communication skills, you build trusted relationships across functions and confidently navigate priorities in an international, fast-moving environment. You take ownership, work independently, and remain focused on delivering meaningful product outcomes.

What you bring

• Degree in Management, Engineering, Computer Science, or a related field, or equivalent professional experience.
• Experience as a Product Owner managing digital products or services, combined with a strong understanding of agile ways of working.
• Knowledge of telecommunications, voice engineering, IoT connectivity, backend architecture, or high-availability infrastructure.
• Understanding of call-centre operations, security, governance, and regulatory requirements for business-critical services.
• Proficient English skills, knowledge of additional languages is an advantage.

Why Schindler?You will get immediate access to a variety of benefits by working for a TOP employer:

• We offer a position in a future-oriented industry with a diverse product range as well as attractive and performance-related remuneration
• Development opportunities: You will start with a job-specific onboarding program and will be supported by us through technical and soft skills development programs
• Work-life balance: We support you in managing your professional and personal life through flexible working hours
• Corporate benefits: You will have the opportunity to benefit from attractive employee discounts
• Diversity: We promote and foster a culture of diversityCan You Elevate Us?Be part of a highly driven organization where high performance connects people and is a vital part of achieving strong business results.

www.schindler.com

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

• Work location 6030 Ebikon (LU)
• Workload 100%
• Employment start By agreement
• Employment duration Permanent

• Qualification skilled
• Work experience More than 3 years
• Education Master’s degree from a university of applied sciences or equivalent

• English Orally : Very good knowledge Written : Very good knowledge

• By email [e-mail]