Product Owner - Customer Care Platform (Digital Services)

Schindler Aufzüge AG; Ebikon; On-site; CHF 110,000 - 150,000; Full time

Job summary

Schindler Aufzüge AG in Ebikon (LU) invites applications for a Product Owner for the Customer Care Platform to shape the digital customer experience across Schindler’s global operations. This 100% position is based at 6030 Ebikon and starts by agreement, permanent.

You will own the platform backlog, translate business needs into clear user stories, and collaborate with stakeholders and development teams to deliver scalable, reliable customer care services end-to-end.

Qualifications

• Degree in Management, Engineering, Computer Science, or related field, or equivalent experience.
• Experience as a Product Owner of digital products or services with a strong understanding of agile ways of working.
• Knowledge of telecommunications, IoT connectivity, backend architecture, or high-availability infrastructure.
• Understanding of call-centre operations, security, governance, and regulatory requirements for business-critical services.
• Proficient English skills; knowledge of additional languages is an advantage.

Responsibilities

• Shape and drive the Customer Care Platform product roadmap, aligning priorities with customer needs and business objectives.
• Own and continuously prioritize the product backlog, translating business and technical requirements into clear user stories.
• Act as the link between business stakeholders and development teams, ensuring transparency on priorities, progress, dependencies, and risks.
• Maintain an end-to-end understanding of the TeleAlarm ecosystem and identify opportunities for integration and service improvement.
• Support the full product lifecycle including refinement, sprint planning, testing, releases, and performance monitoring.

Skills

Product Owner experience

Agile practices

Stakeholder communication

Customer-centric mindset

Cross-functional collaboration

Education

Master’s degree from a university of applied sciences or equivalent

Tools

IoT connectivity

Backend architecture

High-availability infrastructure

Job description

Schindler Aufzüge AG in Ebikon (LU) invites applications for a Product Owner for the Customer Care Platform to shape the digital customer experience across Schindler’s global operations. This 100% position is based at 6030 Ebikon and starts by agreement, permanent.

You will own the platform backlog, translate business needs into clear user stories, and collaborate with stakeholders and development teams to deliver scalable, reliable customer care services end-to-end.