Platform Engineer Support I (Linux/Mac)

Interactive Brokers; Zug; Vor Ort; CHF 90.000 - 120.000; Vollzeit

Zusammenfassung

Interactive Brokers is seeking a L1 System Administrator/Help Desk Support Specialist to provide enterprise-level assistance for Redhat Linux and Mac OSX users, including executives and developers. You will diagnose software/hardware issues, assist with program installations, and deliver timely, accurate solutions to complex problems.

The role emphasizes structured problem solving, deadline adherence, and collaboration to improve IT processes.

Qualifikationen

• BS degree in Information Technology, Computer Science, or relevant field.
• 3+ years of experience as Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
• 1+ year of experience with Linux, Mac OSX, Microsoft Windows, VMware environments as well as basic networking skills.
• Experience in Omnissa VMWare and AWS administration and support as a plus.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Familiarity with remote desktop applications.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Additional certification in Linux, Mac, Microsoft Windows, Jamf, or similar technologies is a plus.

Aufgaben

• Take ownership of internal user issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues including account setup and network configuration.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Properly escape unresolved issues to appropriate internal teams (e.g. software developers).

Kenntnisse

Problem-solving

Communication

Troubleshooting

Remote access tools

Ausbildung

BS degree in Information Technology/Computer Science

Apprenticeship in IT

Tools

VMware

AWS

Remote Desktop

Jamf

Jobbeschreibung

Interactive Brokers is seeking a L1 System Administrator/Help Desk Support Specialist to provide enterprise-level assistance for Redhat Linux and Mac OSX users, including executives and developers. You will diagnose software/hardware issues, assist with program installations, and deliver timely, accurate solutions to complex problems.

The role emphasizes structured problem solving, deadline adherence, and collaboration to improve IT processes.