Trade Floor Migration Support Engineer

Infoplus Technologies; Zürich; Vor Ort; CHF 80.000 - 100.000; Vollzeit

Zusammenfassung

A global IT services company in Zurich is looking for a Trading Floor Windows 11 Migration Support Engineer to provide technical support during the migration to Windows 11. The successful candidate must have a strong background in Windows operating systems, excellent problem-solving skills, and proficiency with various market data applications. Responsibilities include coordinating the migration project, providing technical support, and troubleshooting issues. This role requires a high level of communication and collaboration with IT teams to ensure a smooth transition.

Qualifikationen

• At least 2 years of experience, preferably in financial sector.
• Basic understanding of IT infrastructure components.
• Extensive experience in troubleshooting and supporting Windows 10/11.

Aufgaben

• Coordinate Windows 11 migration project, tracking progress and issues.
• Provide first-line technical support during the migration.
• Upgrade trader workstations from Windows 10 to Windows 11.

Kenntnisse

Windows 10 and 11 proficiency

Office applications proficiency

Active Directory understanding

Troubleshooting for Bloomberg and Refinitiv

Knowledge of Intune and Microsoft Autopilot

Experience with endpoint management tools

Strong problem-solving skills

Excellent communication skills

Tools

Microsoft SCCM

PowerShell

Jobbeschreibung

Infoplus Technologies UK Limited is a global IT services company focusing on Enterprise solutions and integration services consulting (SAP/Oracle), software development, product solutions for education segment and IT consulting services offering outsourcing solutions to enterprises worldwide. Since inception, ITL has focused on a principle to maximize output for its clients and partners through cost-savings, enhancing productivity and quality.

Job Description

We are looking for a skilled and dedicated individual to join our team as a Trading Floor Windows 11 Migration Support Engineer. The successful candidate will be responsible for providing technical support during the migration to Windows 11 on our trading floor, ensuring the smooth operation of systems and applications. You will be the first point of contact for all IT issues related to migration, aiming to resolve desktop issues within one hour while delivering exceptional customer satisfaction. Based on the Trading Floor, you will collaborate closely with other Group IT areas to ensure incidents are resolved promptly and escape any problems that could impact multiple users across the bank.

Qualifications

• At least 2 years of experience in a similar role, preferably within the financial sector.
• Proficiency with Windows 10 and 11, Office applications (Word, Excel, PowerPoint, Outlook, etc.), SharePoint, and Teams.
• Basic understanding of IT infrastructure components such as Active Directory and printers.
• Basic troubleshooting skillset for Bloomberg, Refinitiv, 0365 and other market data-related applications.
• Knowledge of Intune, Microsoft Autopilot, On Prem AD and Azure AD.
• Extensive experience in troubleshooting and supporting Windows 10/11 operating systems.
• Proficiency with endpoint management tools such as Microsoft SCCM, MDT.
• Strong knowledge of endpoint security best practices and implementation.
• In-depth understanding of Active Directory, Group Policies, Networking, and Endpoint Security.
• Experience with PowerShell and command-line scripts.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication skills, both written and verbal.

Desired Soft Skills

• Problem-Solving: Exceptional problem-solving skills with a keen attention to detail and the ability to resolve complex issues effectively.
• Communication: Strong communication skills with the capability to work independently as well as collaboratively within a team environment.
• Adaptability: Ability to adapt to changing priorities and manage multiple tasks efficiently.

Responsibilities

• Coordinator of the Windows 11 migration project, tracking progress of timelines, gathering of information, issues tracking, and risk mitigation to ensure a smooth transition.
• Work closely with IT teams, partners, and other business departments to ensure project and operational objectives are met.
• Upgrade trader workstations from Windows 10 to Windows 11.
• Provide first-line technical support for the trading floor during the Windows 11 migration, responding promptly to requests and issues.
• Troubleshoot Bloomberg, Refinitiv, and other market data products.
• Collaborate with other IT teams to ensure seamless integration and support for trading applications.