Executive IT Support & Systems Analyst

BeiGene; Basel; Vor Ort; CHF 99.000 - 123.000; Vollzeit

Zusammenfassung

BeOne is seeking an experienced System Support Analyst to optimize employee productivity by supporting desktop applications in a Windows enterprise environment. You will be the primary contact for day-to-day GTS support for on-site and remote users, including executives.

This hands-on role covers regulated applications (GxP/G&A) and requires independent work, teamwork, and executive support capabilities within Basel, Switzerland.

Qualifikationen

• Four or more years of experience as a Support Specialist, System Administrator, or in Executive Support.
• Executive Support experience is required.
• Fluent in English; additional languages are an advantage (French/German).
• Experience with ServiceNow, or another ITSM tool.
• Strong administration, interpersonal, communication, teamwork, adaptability, analytical thinking, problem-solving, dependability, quality, ethics, planning, and organizational capabilities.

Aufgaben

• Provide technical support for Windows 11 and Microsoft Office applications.
• Troubleshoot Microsoft Intune and mobile device management issues.
• Troubleshoot conferencing platforms and equipment, including Zoom, Microsoft Teams, and Polycom audiovisual systems.
• Build, configure, patch, maintain, repair, and manage new and existing employee systems.
• Provide system administration support for a growing portfolio of enterprise infrastructure applications.
• Support laptops and mobile devices using Windows, macOS, Android, iOS, or similar platforms.
• Provide remote user support by telephone and remote management tools.
• Provide executive support and technical support for town hall-style events.
• Translate technical information into clear, user-friendly language.

Kenntnisse

Executive Support

English fluency

Tools

Windows 11

Microsoft Office 365

AWS

SCCM

Microsoft Intune

MDM

Active Directory

Polycom

Microsoft Teams

Zoom

macOS

Android

iOS

ServiceNow

Jobbeschreibung

BeOne is seeking an experienced System Support Analyst to optimize employee productivity by supporting desktop applications in a Windows enterprise environment. You will be the primary contact for day-to-day GTS support for on-site and remote users, including executives.

This hands-on role covers regulated applications (GxP/G&A) and requires independent work, teamwork, and executive support capabilities within Basel, Switzerland.