Onsite Support Engineer (Schaffhausen, Onsite, 1st level support, VPN)

D-ploy; Schaffhausen; On-site; CHF 70,000 - 90,000; Full time

Benefits offered by this job

Lunch vouchers

Reka Money

Refreshments

Insurance benefits

Gym membership

Referral program

Professional development

Friendly international environment

Job summary

D-ploy is looking for a proactive IT desktop support specialist to maintain and improve our desktop infrastructure in Schaffhausen. You will assist employees with technical issues and handle on-site and remote support tasks.

Responsibilities include managing tickets, configuring new workstations, and coordinating computer installations with the team. Fluency in English and German (B2) is required; a driver’s license and willingness to travel in the Schaffhausen area are a plus.

Qualifications

• 1+ years of experience in a similar IT support role.
• Fluent written and spoken English and German (B2 level); French is a plus.

Responsibilities

• Monitor desktop infrastructure performance and suggest improvements.
• Serve as main contact for employees with computer issues.
• Maintain and plan future needs of desktop infrastructure.
• Provide on-site and remote IT support for PC, laptop and peripherals.
• Process tickets and document actions in the ticket system.
• Set up and configure hardware/software for new employees and relocations.
• Coordinate PC installations with the team and manage inventory.

Skills

IT support

Customer service

English

German

Tools

Windows OS

Office 365

Active Directory

VPN

Job description

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

• Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency
• Act as the main point of contact for employees who are experiencing computer issues
• Ongoing maintenance and future planning needs of the company's desktop infrastructure
• Complex IT support tasks for our customer both onsite and remote maintenance (PC, laptop and peripherals)
• Regular front desk assignments for direct support in case of inquiries and problems of our customer
• Managing the inventory system (purchasing, goods receipt, maintenance and proper disposal)
• Carrying out simple installations in the infrastructure area (in particular network cabling)
• Setting up and providing the IT infrastructure for new employees
• Coordinate and plan PC installations, e.g. for workstation relocations, in cooperation with the existing team
• Processing of tickets in the ticket system and their documentation
• Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
• Resolve software, hardware and device issues reported by the end users
• Installation, configuration and ongoing usability of desktop hardware and software
• IT support relating to technical issues involving Connect client
• Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts
• Troubleshoot PC connectivity issues and network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system
• Remote access solution (VPN) implementation and support
• Document and update the local client environment
• Escalate service issues when required
• Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Advise and train staff on computer operations and software applications

• Good understanding of Information Technology; trends, products and solutions
• 1+ years’ experience in a similar position supporting a variety of technologies and services
• In depth knowledge of:
  • Windows OS (Windows 7 & 10)
  • Microsoft Office & Office 365 applications
  • PC\Laptop hardware
  • PC\Laptop peripherals, including printers
  • Mobile devices
• Basic knowledge of
  • Active Directory
  • Exchange
• ITIL certification and familiarity with the Service Now ticketing system is an advantage
• GxP knowledge is desired
• Highly self-motivated and directed with a keen attention to detail
• Customer focused with a passion and drive for customer satisfaction and delivering business values
• Solid problem solving and analytical skills
• Ability to work independently as well as willing to follow directions and best practices
• Great communication and interpersonal skills
• Friendly, supportive and flexible personality with quick learning ability
• Good team player with planning and organizing skills & multi-task
• Fluent (at least B2) written and oral English and German language, French language is a plus
• Willing to travel within Schaffhausen area
• Drivers license and a private car
• Candidates have to declare Criminal record extract not older than 3 months

• Broad range of activities, tasks, and projects
• Lunch Checks or Reka Money (Lunch Checks can be used in 7000+ restaurants, Reka Money can be used for Transport & Accommodation,Sport & Wellbeing, Leisure & Culture, Holidays & Travel)
• Enjoy free refreshments in our D-ploy offices
• Insurance Benefits
• Gym Benefits
• Fishing for Friends program - our referral program
• Further development and professional advancement
• Friendly and international working environment
• Competitive salary and various benefits

Is IT in your DNA?