Multilingual Customer Advisor — Music Licensing

Jobup; Lausanne; On-site; CHF 70,000 - 90,000; Full time

Job summary

SUISA, the Swiss and Liechtenstein music authors’ cooperative, is seeking a dynamic customer service professional based in Lausanne. You will handle inquiries in German, French, English and Italian, guide clients through licensing steps, and maintain accurate customer records.

The role emphasizes precision, independence, and teamwork, with opportunities to contribute to internal projects and support the team with administrative tasks.

Qualifications

• Fluent in German and French; English and Italian at B2 are advantageous.
• 3–5 years of customer service experience required.
• Detail-oriented, team player, and able to work under pressure.

Responsibilities

• Provide customer support in German, French, English and Italian.
• Guide clients through the music licensing process.
• Handle complaints and maintain customer records accurately.
• Maintain and update customer and master data.
• Participate in internal projects and support the team with administrative tasks.

Skills

German & French

English B2

Italian B2

Customer service

Detail oriented

Team player

Resilient under pressure

Education

Commercial training

Job description

SUISA, the Swiss and Liechtenstein music authors’ cooperative, is seeking a dynamic customer service professional based in Lausanne. You will handle inquiries in German, French, English and Italian, guide clients through licensing steps, and maintain accurate customer records.

The role emphasizes precision, independence, and teamwork, with opportunities to contribute to internal projects and support the team with administrative tasks.