Assistant(e) personnel(le) 80 - 100%

Jobup; Lausanne; On-site; CHF 70,000 - 90,000; Full time

Job summary

SUISA, the Swiss and Liechtenstein music authors’ cooperative, is seeking a dynamic customer service professional based in Lausanne. You will handle inquiries in German, French, English and Italian, guide clients through licensing steps, and maintain accurate customer records.

The role emphasizes precision, independence, and teamwork, with opportunities to contribute to internal projects and support the team with administrative tasks.

Qualifications

• Fluent in German and French; English and Italian at B2 are advantageous.
• 3–5 years of customer service experience required.
• Detail-oriented, team player, and able to work under pressure.

Responsibilities

• Provide customer support in German, French, English and Italian.
• Guide clients through the music licensing process.
• Handle complaints and maintain customer records accurately.
• Maintain and update customer and master data.
• Participate in internal projects and support the team with administrative tasks.

Skills

German & French

English B2

Italian B2

Customer service

Detail oriented

Team player

Resilient under pressure

Education

Commercial training

Job description

SUISA is the cooperative for music creators in Switzerland and Liechtenstein. Join a vibrant team supporting over 45,000 members!

Tasks

• Provide customer support in German, French, English, and Italian.
• Guide clients through the music licensing process effectively.
• Handle complaints and maintain customer records accurately.

Skills

• Commercial training with 3-5 years of customer service experience.
• Fluent in German and French, with B2 English and Italian.
• Detail-oriented, team player, and adaptable under pressure.

SUISA makes music possible

SUISA is the cooperative of authors and publishers of music in Switzerland and Liechtenstein. Its more than 45,000 members include music creators from all genres. SUISA represents the copyright of music creators and publishers. This means: We ensure that composers, lyricists or publishers from all over the world receive copyright remunerations when their works are used publicly. SUISA employs over 220 staff at locations in Zurich, Lausanne and Lugano.

For the customer service of the joint tariff 3a (background music), which handles the collection of remunerations according to GT 3a for over 100,000 customers, we are looking for a dynamic and reliable person to start immediately or by arrangement.

These tasks will inspire you

• You support our customers by telephone and in writing in German, French, English and Italian.
• You inform potential customers about music licensing and accompany them on the way to the appropriate licence.
• You maintain and update customer and master data.
• You handle complaints and claims professionally and solution-oriented.
• You conduct research independently.
• You participate in internal projects and support the team with administrative tasks.

This is what sets you apart

• You have successfully completed commercial training and bring 3 - 5 years of professional experience.
• Several years of experience in customer service, both inbound and outbound, is essential.
• You have very good knowledge of German and French.
• Italian and English skills at level B2 are an advantage.
• You are characterised by a committed, precise and conscientious way of working.
• You are an independent, team-oriented and resilient personality and keep an overview even in hectic situations.
• You face changes openly and contribute flexibly and solution-oriented.

What you can look forward to

In this role, you have the opportunity to develop professionally according to your work experience, qualifications and interests, gradually take on more responsibility and develop into an expert over time.

We offer you the opportunity to contribute specifically where your strengths and interests lie. As an attractive employer, we create a working atmosphere where innovation and cohesion go hand in hand. Our long-standing employees shape our team and ensure a warm corporate culture in which you feel comfortable from the start.

Become part of a company where your personality and strengths are the focus - an environment shaped by long-standing employees, a stable working environment and modern technologies. More information about our working conditions can be found here: https://job.suisa.ch/bieten.html