Medical Information Specialist

Real; Bern; On-site; CHF 90,000 - 120,000; Full time

Job summary

Real in Bern, Switzerland seeks a Medical Information Specialist to provide accurate medical information to healthcare professionals, patients, and internal teams. You will review materials and prepare scientific responses while supporting Medical Affairs activities.

You will work closely with Medical Affairs, Clinical Development, and Pharmacovigilance to ensure high-quality information, even for complex inquiries. Fluency in English is required, additional languages are a plus.

Qualifications

• Degree in pharmacy, medicine, life sciences, or related field.
• Experience in Medical Information, Medical Affairs, medical writing, or similar pharma role.
• Strong understanding of scientific and clinical information.
• Fluent written and verbal English; multilingual skills are advantageous.

Responsibilities

• Respond to medical questions from healthcare professionals, patients, caregivers, and internal teams by phone, email, online forms, or live chat.
• Provide accurate, balanced information about approved and pipeline products.
• Handle complex or escalated medical inquiries.
• Create and update Standard Response Letters, FAQs, and other medical information documents.
• Review promotional and medical materials for scientific accuracy and regulatory compliance.
• Collaborate with Medical Affairs, Clinical Development, Pharmacovigilance, Quality, Marketing, and Market Access teams.

Skills

Communication skills

Attention to detail

English fluency

Cross-functional collaboration

Education

Degree in pharmacy or medicine or life sciences

Job description

The Medical Information Specialist provides accurate and timely medical information to healthcare professionals, patients, caregivers, and internal teams. The role also includes creating scientific response documents, reviewing medical and promotional materials, and supporting Medical Affairs activities.

Key Responsibilities

• Respond to medical questions from healthcare professionals, patients, caregivers, and internal teams by phone, email, online forms, or live chat.
• Provide accurate, balanced, and relevant information about approved and pipeline products.
• Handle complex or escalated medical inquiries.
• Create and update Standard Response Letters, FAQs, and other medical information documents.
• Review promotional and medical materials to ensure scientific accuracy and compliance with local regulations.
• Work closely with teams such as Medical Affairs, Clinical Development, Pharmacovigilance, Quality, Marketing, and Market Access.
• Support Medical Affairs booths at national and international conferences.
• Document medical inquiries and share relevant insights with internal stakeholders.
• Identify common questions and trends to help improve medical strategy and content.
• Follow global Medical Information processes and internal procedures.

Candidate Profile

• Degree in pharmacy, medicine, life sciences, or a related scientific field.
• Experience in Medical Information, Medical Affairs, medical writing, or a similar pharmaceutical role.
• Strong understanding of scientific and clinical information.
• Good written and verbal communication skills.
• Ability to work with different teams and manage several priorities.
• Strong attention to detail.
• Fluent English; additional languages are an advantage.