Luxury Store Leader: Team Builder & Client Concierge

Hermes Paris

Zürich

On-site

CHF 120,000 - 150,000

Full time

9 days ago

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Job summary

Hermès Paris in Zürich seeks a Store Leader to guide the store team, deliver exceptional service, and grow a demanding local and international client base. You will collaborate with HR on recruitment and staff development, coordinate purchasing and stock management, and ensure optimal store conditions while promoting Hermès in the community.

The role emphasizes strong leadership, results focus, and excellent communication in German and English, with French as a valuable asset.

Qualifications

A sense of teamwork.
A focus on results.
High quality standards.
A curious and entrepreneurial spirit.
Analytical skills.
Organizational skills.
Good knowledge of IT tools and agility with information systems.
At least 10 years of experience managing a commercial entity and leading a team.
The ability to develop a highly demanding local and international clientele.
Very good oral and written communication in German and English; French is a great asset.

Responsibilities

Lead the store team to achieve objectives and provide excellent service.
Recruit, integrate, and develop team members in collaboration with HR.
Supervise stock, purchasing, and store operations to optimize customer experience.
Coordinate clienteling actions and events with the Customer Experience and Communications departments.
Represent Hermès in the local community and manage store performance.